HVAC Controls Service Technician Team Leader

Johnson Controls

Charlotte, NC

Shift: Full time

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Role Overview This role is responsible for leading assigned field technicians while also contributing directly to HVAC controls service work. You will help plan and coordinate service activities, support troubleshooting and commissioning, and ensure customer sites are serviced safely, accurately, and on time. Key Responsibilities Lead and support assigned field technicians through day-to-day service execution and on-site coordination. Plan monthly routes and balance workload, service demand, and customer priorities. Perform and oversee commissioning, servicing, troubleshooting, and replacement work on BMS and HVAC control systems. Support installation, integration, and programming of controllers, sensors, actuators, and related field devices. Carry out system verification, point-to-point checks, functional testing, calibration, backups, and service reporting. Support integration activities using BACnet, Modbus, LonWorks, and other connected control environments. Review serviced account needs, customer feedback, and operational performance to improve delivery and satisfaction. Collaborate with sales, operations, and other internal teams to support service growth, staffing needs, and escalation handling. Coach, develop, and support technicians while maintaining a strong focus on safety and quality. Contribute to bid, estimate, and operational review activities when required. How You Will Do It Take ownership of outcomes with safety, integrity, and accountability in every service interaction. Stay close to the work, understand customer priorities, and remove obstacles that delay field execution. Use clear communication and practical problem-solving to support technicians, customers, and internal partners. Improve every day by reviewing service results, learning from issues, and tightening processes. Win as one team by building trust, sharing knowledge, and aligning service, sales, and operations around shared goals. Qualifications Diploma or Bachelor s degree in Electrical, Electronics, Instrumentation, Mechanical Engineering, or a related field. 6-10 years of experience in BMS, HVAC controls, installation, commissioning, service, or troubleshooting. Hands-on experience with controller programming, sensor and actuator calibration, and onsite system verification. Working knowledge of BACnet, Modbus, and LonWorks. Experience commissioning HVAC equipment such as chillers, AHUs, FCUs, cooling towers, pumps, and VAV systems. Ability to read wiring diagrams, service documentation, and handover records accurately. Strong verbal and written communication skills in English. Ability to coordinate technicians, customers, consultants, and contractors in a field service environment. Nice to Have Minimum 2-3 years of team handling or supervisory experience. Experience mentoring service engineers or technicians in the field. Exposure to bid and estimate review, workforce planning, or performance review activities. PLC or SCADA knowledge. Experience with third-party software integration and system handover documentation.