Field Service Technician

Sealed Air

Santa Fe Springs, CA

Pay: $32-$36/hr

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com . Job Description Location: Santa Fe Springs, California Territory: California Schedule: Monday–Friday schedule; occasional weekend or after-hours support may be required based on customer or business needs. Weekend work is not normally required but may occur in rare or special circumstances. Pay: $32–$36/hour + overtime + commission incentive Relocation: Relocation assistance available for qualified candidates relocating to Santa Fe Springs, CA. We are seeking a customer-focused Field Service Technician (Cushioning TSR) to provide technical service, equipment support, and packaging solutions to customers within an assigned territory. This is a customer-facing field service and technical sales support role that combines mechanical troubleshooting, packaging equipment maintenance, customer training, and account development. You will work closely with customers and sales teams to ensure packaging systems operate effectively while identifying opportunities to introduce new products, services, and equipment solutions. What You'll Do Install packaging equipment and systems at customer locations and train operators on equipment operation, packaging processes, and safety procedures. Troubleshoot, diagnose, and repair equipment issues while recommending improvements to equipment performance and reliability. Provide technical support and demonstrate knowledge of Sealed Air's Protective Packaging products, equipment, and solutions. Consult with customers to understand their packaging needs, resolve operational challenges, and recommend appropriate products, services, and equipment upgrades. Partner with sales teams to identify new business opportunities, develop existing accounts, and promote service agreements, spare parts, and additional packaging solutions. Prepare customer quotations and support sales activities within the assigned territory. Maintain accurate CRM records, service documentation, inventory tracking, and travel and expense reports. Collaborate with Sales, Customer Service, and Packaging Application Center teams to ensure effective customer support. Qualifications Bachelor's degree or equivalent relevant work experience. At least 1 year of mechanical, technical service, or sales experience. At least 3 years of experience using Microsoft Office applications, including Word, Excel, and PowerPoint. Valid driver's license. Ability to travel daily within the assigned territory, with occasional overnight travel for meetings, training, and customer service coverage. Technical Skills Experience with one or more of the following: Mechanical troubleshooting, equipment repair, and maintenance. Packaging equipment, packaging machinery, or industrial equipment. Equipment installation, servicing, and technical support. Reading and interpreting technical drawings, equipment manuals, and troubleshooting guides. Identifying equipment issues and recommending appropriate technical solutions. Knowledge of packaging materials, processes, and applications. Preferred Experience Experience in packaging, protective packaging, manufacturing, or industrial equipment. Background in field service, mechanical maintenance, technical support, or equipment servicing. Experience in account management, territory sales, customer service, or consultative selling. Experience working with Account Managers, Key Account Managers, Sales Account Managers, or similar customer-facing roles. Preferred Certifications Relevant technical, mechanical, industrial maintenance, or packaging-related certifications are an advantage but are not required. Customer & Business Skills Because this is a customer-facing and sales-support position, strong communication and relationship-building skills are essential. Excellent verbal and written communication, listening, and presentation skills. Ability to build and maintain strong customer relationships. Comfortable training, supporting, and advising customers on technical solutions. Strong problem-solving, negotiation, and influencing skills. Ability to identify customer needs and recommend appropriate products and services. Comfortabl