Quality Control Manager

Pinnacle Precision Sheet Metal

Anaheim, CA

Pay: $100,000-$135,000/yr

Shift: Full time

**JOB DESCRIPTION**

Job Title: Quality Control Manager

Department: Quality

Reports To: General Manager

Location: Anaheim, CA

Effective/Revision Date: October 2026

**Role Purpose**

The Quality Control Manager is responsible for providing effective leadership, direction, and daily oversight of the Quality Control department to ensure consistent execution of inspection activities, product conformance, and support of manufacturing operations.

This position is accountable for establishing clear departmental priorities, organizing and directing daily work, supervising and developing Quality Control personnel, and maintaining consistent processes, communication, and performance expectations. The Quality Control Manager is expected to maintain an active presence in the department, proactively address operational challenges, and ensure employees have the direction, resources, and support necessary to perform their responsibilities effectively.

Working collaboratively with Production, Engineering, and other departments, this role promotes a structured, accountable, and team-oriented work environment while ensuring quality requirements and operational objectives are consistently met.

**Scope & Responsibilities**

**Key Responsibilities:**

Department Leadership & Daily Supervision

• Provide consistent, hands-on leadership and daily supervision of Quality Control personnel, ensuring employees receive clear direction, guidance, and support.
• Establish and communicate daily work priorities, departmental expectations, and performance objectives to ensure alignment with production schedules and quality requirements.
• Organize, assign, and monitor daily inspection activities to ensure work is completed accurately, efficiently, and within required timelines.
• Maintain regular communication with employees regarding work assignments, priorities, challenges, and departmental performance.
• Monitor employee productivity, work quality, attendance, and adherence to established procedures, addressing concerns promptly and consistently.
• Provide ongoing coaching, feedback, training, and development to strengthen employee capabilities, independence, and job performance.
• Conduct employee performance evaluations and address performance deficiencies through appropriate coaching and corrective action in coordination with Human Resources.
• Promote teamwork, accountability, professionalism, and effective communication within the department.
• Identify and address gaps in departmental organization, workflow, staffing, and employee training to improve operational consistency.
• Maintain an active presence in inspection and manufacturing areas to provide support, assess workflow, and ensure established expectations are being followed.
• Participate in hiring, onboarding, cross-training, and employee development activities to maintain a capable and reliable Quality Control team.

**Quality Control Operations & Workflow Management**

• Manage and coordinate daily Quality Control and inspection operations to support manufacturing priorities, customer requirements, and delivery commitments.
• Establish and maintain organized workflows, clear work assignments, and consistent inspection practices across the department.
• Assign and prioritize incoming, in-process, final, first article, and other required inspection activities based on production needs and available resources.
• Monitor inspection progress, workload distribution, and departmental capacity, adjusting assignments and priorities as necessary.
• Ensure manufactured products are inspected in accordance with engineering drawings, customer specifications, work instructions, inspection plans, and applicable quality requirements.
• Review inspection results and quality documentation for accuracy, completeness, traceability, and conformance to established requirements.
• Oversee First Article Inspection (FAI/FAIR) activities and related documentation as applicable.
• Ensure inspection equipment and measuring devices are appropriate for intended use, properly maintained, and within required calibration status.
• Coordinate calibration needs and support established calibration processes.
• Identify workflow delays, inspection backlogs, and operational constraints and take appropriate action to maintain departmental effectiveness.
• Ensure departmental procedures, documentation requirements, safety standards, and company policies are consistently followed.

Department Performance & Continuous Improvement

• Establish and monitor departmental performance expectations and key performance indicators (KPIs) related to inspection efficiency, accuracy, workload, and quality performance.
• Review departmental performance and inspection results to identify trends, recurring issues, and opportunities for improvement.
• Implement practical improvements to inspection processes, workflow organization, communication, and employee effectiveness.
• Address recurring operational issues by