Audit & Quality Control Manager

Robins Financial Credit Union

Warner Robins, GA

Estimated pay: Est. $18–$27/hr (market estimate, not employer-stated)

Shift: Full time

**What You’ll Do:**

-------------------

**Audit & Quality Control Oversight**

• Manage the execution of the risk-based internal audit and quality control program designed to identify, evaluate, and mitigate operational, financial, compliance, and internal control risks.
• Coordinate and oversee audit and quality control activities in accordance with approved audit plans and applicable regulatory requirements, prioritizing workload based on risk and operational needs while ensuring timely completion, documentation, and reporting of audit results.
• Monitor internal control systems and quality control reviews to ensure branch and departmental compliance with established internal control procedures.
• Oversee the identification and escalation of significant issues, control deficiencies, and associated risks, ensuring timely communication and reporting.
• Ensure audit and quality control reviews are completed accurately, timely, and in accordance with departmental standards.
• Serve as a resource to audit and quality control personnel regarding procedures, methodology, and issue resolution.

**Findings, Corrective Action & Risk Monitoring**

• Review audit and quality control findings to ensure consistency, accuracy, and appropriate risk classification.
• Track audit and quality control findings through resolution and verify corrective actions have been appropriately implemented and are operating effectively.
• Monitor recurring issues, trends, and control deficiencies and escalate significant concerns as appropriate.
• Prepare reports summarizing audit results, quality control findings, corrective action status, and identified risks.

**Regulatory, Fraud & Complaint Oversight**

• Coordinate and assist with external audits, third-party reviews, and regulatory examinations.
• Assist management in the prevention, detection, and investigation of fraud, suspicious activity, operational losses, and policy violations.
• Support investigations involving member complaints referred to the department and assist with responses as appropriate.
• Maintain awareness of regulatory developments and assist with implementation of applicable changes.
• Support responses to auditors, examiners, and regulatory agencies.

**Leadership & Team Development**

• Leads, directs, and oversees department staff and daily operations.
• Fosters a culture of accountability, collaboration, and continuous improvement through coaching, development, and performance management.
• Establishes goals, priorities, and performance expectations, ensuring alignment with organizational objectives.
• Oversees staffing, scheduling, timekeeping, and workload distribution to support operational effectiveness.
• Reviews and resolves escalated employee concerns and operational issues, determining appropriate action and ensuring timely resolution.
• Follows applicable laws and regulations including but not limited to Bank Secrecy Act (BSA) requirements and adheres to Robins Financial policies and procedures.
• Performs other duties as assigned.

**What You Can Expect:**

• We are proud to be an equal opportunity employer and are committed to fostering an inclusive workplace. We welcome applicants of all backgrounds and identities and do not discriminate based on any protected characteristic under applicable law.

**Benefits and Perks**

• **Employer-Paid Benefits:**

+ Health Insurance (only employee premium paid)

+ Short- and Long-Term Disability

+ Life Insurance and AD&D

• **Benefits:**

+ Dental & Vision Insurance

+ Health Care and Dependent Care Flex Spending Accounts

+ 401K Plan with match (based on length of employment)

• **Perks:**

+ Generous paid time off- Earn over 4 weeks of PTO during your first year of employment

+ Holidays- 11 observed holidays in addition to paid time off

+ Tuition reimbursement- Up to $5000 per year

+ Performance based Incentive program

**What You Need to Succeed:**

-----------------------------

**Required Education & Experience:**

• Bachelor's degree in Accounting, Finance, Business Administration, Risk Management, or a related field; equivalent combination of education and experience may be considered.
• Minimum of six (6) years of progressive experience in audit, quality control, risk management, compliance, financial services, or a related field.
• Minimum of three (3) years of leadership experience with responsibility for employee development, performance management, and departmental oversight.

**Knowledge, Skills & Abilities**

• Strong knowledge of audit principles, quality control practices, risk management, internal controls, and applicable regulatory requirements.
• Strong understanding of financial institution operations and regulatory expectations.
• Demonstrated leadership, decision-making, problem-solving, and conflict-resolution skills.
• Ability to identify and implement process improvements, efficiencies, automation opportunities, and system enhancements.
• Strong analytical, organizational