Maintenance Field Supervisor

5 Star Property Management

El Paso, TX

Pay: $55,000-$75,000/yr

Shift: Full time

**Job Title:** Maintenance Field Supervisor (Bilingual English/Spanish)

**Company:** Complete Maintenance and Home Care (CMHC)

**Location:** El Paso, TX (onsite)

**Job Type:** Full-time, salaried

**Pay:** $55,000 to $75,000 per year

**Schedule:** Monday to Friday, day shift.

**About Us**

Complete Maintenance and Home Care (CMHC) is the maintenance company behind 5 Star Property Management. We handle make-readies, repairs, and HVAC for more than 400 rental homes in El Paso, plus a growing list of outside clients.

**About the Role**

You will be the person on the ground who makes sure every job is scheduled, done right the first time, documented, and closed. You will also lead the setup of our new inventory system across our warehouse and service vehicles. That way we always know what we have, where it is, and which job it went to.

If you like building systems as much as fixing houses, this role is for you.

You will spend about half your time in the field (job sites, properties, vehicles) and half in our office and warehouse. You will report to the Owner and the Director of Operations. You will lead our Estimating Manager, Maintenance Coordinator/Dispatcher, and our make-ready, miscellaneous maintenance, and HVAC technicians.

**What You Will Do**

*Lead the field team*

• Own the scheduling pipeline from work order to completed job, and lead the Maintenance Coordinator/Dispatcher so every tech has a full, well-routed day planned up to two weeks ahead
• Visit job sites daily to inspect work, solve problems on the spot, and keep crews moving
• Coach, train, and hold technicians accountable for quality, speed, documentation, and customer service
• Take part in hiring, onboarding, and performance reviews
• Supervise the Estimating team so estimates move quickly from inspection to owner approval

*Own quality and close-out*

• Make sure every item identified during our quality inspection is fixed before a resident moves in
• Require before and after photos, completed checklists, and complete notes on every job in Housecall Pro
• Confirm written owner approval and required payment are in place before work starts
• Track callbacks, find the root cause, and fix it
• Close completed jobs promptly so invoicing is not delayed

*Lead our inventory rollout (Ply and Housecall Pro)*

• Set up the warehouse: layout, shelving, labeling, and barcoding of parts, tools, and equipment
• Set stock levels for the warehouse and each vehicle, and run receiving, transfers, and reordering
• Train technicians to log materials to every job so counts and invoices stay accurate
• Tag and track high-value equipment
• Run regular cycle counts and report on accuracy, shrinkage, and usage
• Build a process that scales from 2 vans to 10 or more

*Manage vehicles, purchasing, and safety*

• Keep company vehicles stocked, clean, and maintained
• Buy materials and equipment within approved limits, using supplier accounts to get the best price
• Enforce safety standards, including required PPE, vehicle emergency kits, and incident reports within 24 hours

*Improve our systems*

• Keep Housecall Pro as the single source of truth for job status
• Report weekly on open jobs, make-ready progress, callbacks, and inventory

**What Success Looks Like**

• **First 30 days:** Learn every technician’s skills, every open project, and our tools. Take ownership of the scheduling pipeline.
• **Days 31 to 60:** Warehouse organized and barcoded. Inventory system live on the first vehicle. Callback and close-out tracking running.
• **Days 61 to 90:** Inventory system live on all vehicles, with materials logged on every job. First full cycle count complete. Inventory procedures written and published.

After that, we will measure this role on open work orders, make-ready turn time, callbacks, jobs completed, inventory accuracy, and safety reporting.

**What You Bring**

*Required*

• 5+ years of hands-on residential construction, maintenance, HVAC, or multi-trade handyman work
• 2+ years leading field crews or technicians, including scheduling and quality control
• Fluent English and Spanish, spoken and written
• Comfortable with field service software and mobile apps (Housecall Pro or similar)
• Valid Texas driver’s license and a clean driving record
• Able to work outdoors in El Paso heat, lift 50 lbs, climb ladders, and access attics
• High school diploma or GED
• Must pass a background check and drug screening

*Strongly preferred*

• Texas TDLR Air Conditioning and Refrigeration Contractor license, or EPA 608 certification
• Experience running a warehouse, parts room, or truck-stock inventory
• Experience with Ply, Housecall Pro, or another inventory or field service system
• Property management or make-ready experience
• Purchasing or vendor management experience

**Our Core Values**

• Clarity in Communication
• Prioritize Honesty and Transparency
• Committed to Excellence
• Creative Problem Solvers
• One Voice

In this role, that means you:

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