General Manager - The Retreat on Charleston Peak

Retreat on Charleston Peak

Mount Charleston, NV

Pay: $90,000/yr

**GENERAL MANAGER**

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**The Retreat on Charleston Peak | Mount Charleston, Nevada**

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Not Your Ordinary Hotel. Not Your Ordinary GM Opportunity.

Some hotels practically run themselves. **This isn't one of them. And that's exactly what makes this opportunity exciting.**

Nestled in the mountains just outside Las Vegas, The Retreat on Charleston Peak is anything but a traditional hotel. It's a mountain escape, a dining destination, a wedding and events venue, and a place where guests come to create memories they won't soon forget.

We're looking for a General Manager who sees that combination not as a challenge, but as an opportunity.

**This role is for a leader who wants to run a business, not simply manage a building.**

Someone who understands that exceptional hospitality and strong financial performance aren't competing priorities. Someone who can inspire a team, drive revenue, build a thriving Food & Beverage operation, and turn a busy events calendar into exceptional guest experiences and meaningful profitability.

If you're looking for a predictable, desk-driven hotel management position, this probably isn't your next move.

But if you're a hands-on hospitality professional who loves building teams, solving problems, making decisions, and seeing the results of your leadership, we'd like to meet you.

The Opportunity

As General Manager, you'll take ownership of a distinctive property with multiple revenue streams, a committed team, and tremendous potential.

You'll lead hotel operations, Food & Beverage, weddings, special events, and the overall guest experience, while managing the financial performance of the business.

You'll have the support of Lark Hotels, but we'll also expect you to bring your own ideas, instincts, accountability, and leadership to the table.

**We want someone who thinks like an owner, leads like a coach, and delivers like an operator.**

What You'll Own

**The Business**

• Drive total property revenue across Rooms, Food & Beverage, weddings, and special events.
• Build and execute annual business plans, operating budgets, staffing strategies, marketing initiatives, and capital improvement plans.
• Own profitability. Understand the numbers, challenge expenses, manage labor, and protect the bottom line without compromising the guest experience.
• Partner with Revenue Management and Sales & Marketing to identify opportunities, grow market share, and maximize revenue.
• Build strong relationships with ownership, Lark leadership, community partners, and key business accounts.
• Establish clear performance goals and hold your leadership team accountable for results.

**The Guest Experience**

• Create an environment where exceptional hospitality is the expectation, not the exception.
• Maintain high standards of cleanliness, maintenance, presentation, and service throughout the property.
• Ensure that hotel stays, restaurant visits, weddings, and events consistently deliver memorable experiences.
• Be visible, approachable, and actively engaged in daily operations.
• Turn guest feedback into meaningful improvements and service opportunities.

**The People**

• Build a team that takes pride in its work, supports one another, and genuinely enjoys taking care of guests.
• Recruit, develop, coach, and retain talented department leaders and associates.
• Establish clear expectations, provide consistent feedback, and recognize outstanding performance.
• Create a culture where accountability and respect go hand in hand.
• Lead through challenges with confidence, fairness, and a healthy sense of humor.
• Partner with Human Resources to ensure sound employment practices, accurate documentation, and compliance with company policies.

**The Operation**

• Maintain effective controls over payroll, purchasing, inventory, cash handling, and operating expenses.
• Oversee scheduling and labor management to ensure appropriate staffing without unnecessary expense.
• Ensure accurate and timely payroll processing, employee status management, and required reporting.
• Maintain a safe, clean, and well-operated property, including compliance with applicable workplace safety and emergency procedures.
• Lead the hotel's Safety Committee and ensure employees receive appropriate training.
• Identify capital needs, prioritize preventive maintenance, and protect the long-term value of the asset.
• Use technology, reporting, and operational data to improve efficiency and make smarter decisions.

What Makes You the Right Fit?

We're not looking for someone who simply checks the boxes on a job description.

We're looking for someone who has been in the trenches, understands the business, and knows how to bring out the best in people.

**You'll likely thrive here if:**

• You have significant hotel leadership experience and a strong understanding of full-service hospitality operations.
• You know your w