General Manager II - Last Mile & Food Service Operations

Lineage Logistics

Westborough, MA

Estimated pay: Est. $33–$51/hr (market estimate, not employer-stated)

Shift: Full time

We re looking for an experienced General Manager with a strong background in last-mile food service operations to lead a well-established, tenured team. This leader will oversee all aspects of facility operations, including transportation, financial performance, customer satisfaction, and team development. The role includes full ownership of the site s P L and oversight of a private fleet operation, including company drivers and company-owned vehicles. We re seeking a leader who can build on an already strong culture while driving operational excellence, continuous improvement, and customer-focused results. The ideal candidate will have: ✔ Strong last-mile transportation and food service distribution expertise ✔ Experience leading full facility operations and owning P L performance ✔ Experience managing a private fleet of company drivers and company-owned equipment ✔ A proven track record of building customer relationships and delivering against customer KPIs ✔ A passion for developing high-performing teams ✔ A history of driving results in fast-paced distribution and logistics environments Provide strategic direction and operational support to meet the established goals for a small to medium sized warehouse which carries a broad scope of responsibilities and complexity. Operate facility while following all regulatory and company safety standards, policies, and procedures. Provide strategic direction and operational support to meet the established goals for a small to medium sized warehouse which carries a broad scope of responsibilities and complexity. Operate facility while following all regulatory and company safety standards, policies, and procedures.

KEY DUTIES AND RESPONSIBILITIES

Lead warehouse and transportation operations, ensuring safe, efficient, and reliable last-mile delivery . Recruit, train, coach, and develop direct reports, providing clear expectations and regular performance feedback. Achieve internal and external Key Performance Indicators (KPIs), including Labor to Revenue (LTR), truck turn times, on-time delivery, fleet utilization, and customer service standards. Review warehouse and transportation activities, costs, staffing, and workflows to identify opportunities for continuous improvement. Oversee transportation planning, routing, dispatch, and driver coordination to meet delivery schedules and customer requirements. Partner with transportation and safety teams to support DOT compliance, Hours of Service requirements, driver qualification standards, and fleet readiness. Collaborate with the Sales Manager on new account strategies, prospecting, customer meetings, rate development, contract negotiations, and closing sales. Build strong customer relationships, proactively address service concerns, and maintain accountability for operational commitments. Manage budgets, capital expenditures, equipment, and space utilization to meet financial and operational targets. Partner with onsite HR to strengthen employee engagement, retention, leadership development, and succession planning. Ensure the proper receipt, storage, handling, and distribution of food while meeting Lineage’s safety, food quality, and employee health standards.

MINIMUM REQUIREMENTS

(KNOWLEDGE, SKILLS, ABILITIES) Bachelor’s degree or equivalent work experience. At least four years of management experience in transportation, warehouse operations, supply chain, or a related field , including experience as a Transportation Manager, Operations Manager, or comparable operational leader . Last-mile delivery experience required , including direct responsibility for delivery execution, driver leadership, routing, dispatch, and customer service. Experience managing transportation operations involving Class A CDL drivers, with working knowledge of DOT regulations, Hours of Service, and driver safety requirements. Demonstrated experience developing and executing annual plans, budgets, operational strategies, and standard operating procedures. Strong financial acumen, including P L management, labor planning, cost control, and operational efficiency. Experience applying continuous improvement methods such as Six Sigma and/or Lean. Demonstrated success managing, training, and developing operational teams. Proficiency with Microsoft Office Suite and Warehouse Management Systems (WMS); familiarity with Transportation Management Systems (TMS). Excellent verbal and written communication skills, with the ability to build relationships with employees, customers, and cross-functional partners. Ability to lead discussions, deliver presentations, and explain technical information to a nontechnical audience. Strong analytical and problem-solving skills, including the ability to navigate ambiguity and changing priorities. Ability to travel up to 25%. Ability to work in temperatures as low as -20°F/-25°C in cold storage or up to 100°F/37°C in dry storage while wearing company-provided personal protective equipment and freezer gear. Ability to li