Senior Facilities, Engineering & Hard Services Manager

Novo Nordisk

Boston, MA

Estimated pay: Est. $33–$51/hr (market estimate, not employer-stated)

About the Department Our Research Development organization brings together the best minds in life science innovation. The teams located in facilities in Lexington, Watertown, Cambridge and Plainsboro reflect the full R D continuum, from early research through late-stage clinical development. Here, we are building for the future, creating a distinct R D community based on collaboration, partnerships, and cutting-edge research across multiple modalities and therapeutic areas. We recognize that improving human health starts here and that patients rely on us. Our R D hub merges biotech speed and agility with large pharmaceutical company quality, resources, and stability, uniting the best of both worlds to develop new medicines for patients. The Position The Senior Facilities, Engineering Hard Services Manager will provide strategic leadership for facilities, engineering and integrated facilities management hard services supporting US research and development operations. Ensure reliable, safe and efficient facilities and building infrastructure that enable scientific productivity and business continuity. Establish technical standards and service provider accountability to support operational excellence, responsible asset stewardship and effective use of resources. Align facilities capabilities and investment priorities with evolving research needs and organizational growth. Relationships Reports to the respective leader of US Core Facilities and Engineering Services. Collaborates with scientific leaders, site Operations, EH S, Quality, IT, Procurement, Finance, Real Estate and the Sr Security Workplace and Soft Services Manager. Provides leadership to assigned facilities and engineering personnel and serves as the primary business relationship manager for hard services providers, engineering consultants, contractors and relevant landlord representatives. Essential Functions Provide leadership and governance for facilities operations, engineering and hard services across US R D sites, aligning service delivery with scientific and business priorities Serve as the primary relationship manager for hard services providers; define scopes, responsibilities, service level agreements (SLAs), key performance indicators (KPIs) and escalation processes Oversee operation and maintenance of building infrastructure, including HVAC, electrical distribution, plumbing, building automation, fire and life safety systems, backup power and laboratory support utilities Establish preventive, predictive and corrective maintenance strategies; oversee computerized maintenance management system (CMMS) use, asset records, work order quality, backlog priorities and maintenance completion Lead asset reliability and lifecycle planning through condition assessments, criticality reviews, failure analysis and prioritized repair and replacement recommendations Develop and maintain engineering standards, operating procedures, technical documentation and contractor work controls in partnership with EH S and other accountable functions Ensure facilities activities meet applicable company requirements and support required inspections, permits, audits and corrective actions in coordination with EH S, Quality and service providers Coordinate laboratory infrastructure requirements with scientific teams, including environmental conditions, utility capacity, equipment connections and readiness for new research capabilities Develop facilities capital plans and business cases; lead assigned infrastructure upgrades and renovation projects from scope and design review through construction, commissioning and operational handover Coordinate planned shutdowns, utility interruptions and technical changes with site stakeholders to protect personnel, research activities and critical assets Lead facilities response to equipment failures and infrastructure incidents; support emergency preparedness, recovery planning and business continuity with EH S, Security, IT and scientific leaders Lead supplier governance through operational reviews, scorecards, technical audits and performance improvement plans; partner with Procurement on sourcing, contracts and supplier accountability Develop and manage facilities and hard services operating budgets, forecasts and assigned capital expenditures; validate service charges and track financial performance Identify and implement energy, water and resource efficiency initiatives that support company sustainability objectives while maintaining required research operating conditions Use asset, maintenance, service and financial data to improve reliability, efficiency and decision making; lead implementation of appropriate building technology and digital enhancements Partner with Real Estate and workplace services on site expansions, occupancy changes and transitions, ensuring infrastructure capacity and technical readiness Communicate facilities risks, service performance, project status and investment priorities to stakeholders; resol