Chobani Cafe General Manager

Chobani

New York, NY

Estimated pay: Est. $21–$30/hr (market estimate, not employer-stated)

Summary The General Manager serves as the overall leader of the Chobani Café, overseeing all front-of-house and back-of-house operations to deliver exceptional guest experiences and ensure operational excellence. This role is responsible for leading all aspects of café operations, fostering a culture where team members can thrive, grow, and perform at their best, and ensuring consistent execution of Chobani’s hospitality and brand standards. The General Manager oversees daily operations, including food and beverage execution, staffing and scheduling, inventory management, financial performance, and food safety compliance. Through strong leadership, coaching, and accountability, the General Manager develops high-performing teams, drives business results, and maintains a safe, clean, and welcoming environment for guests and employees. Responsibilities

LEADERSHIP TEAM DEVELOPMENT

Lead and develop a high-performing café team focused on hospitality, accountability, and operational excellence. Oversee recruiting, hiring, onboarding, training, coaching, and retention. Foster an inclusive culture that supports employee growth and development. Set performance expectations, provide feedback, conduct reviews, and develop future leaders. Promote teamwork and effective communication across all areas of the business.

CUSTOMER EXPERIENCE HOSPITALITY

Champion a customer-first culture and ensure every guest receives a welcoming experience. Drive consistent execution of Chobani hospitality standards and brand values. Monitor customer feedback, resolve concerns, and implement improvements. Build a team that delivers genuine hospitality and lasting customer relationships.

OPERATIONAL EXCELLENCE

Oversee daily café operations, ensuring efficiency and consistent execution. Maintain operating standards, procedures, and best practices. Manage labor deployment and daily shift execution. Monitor performance metrics and implement action plans to improve results. Drive continuous improvement in efficiency, quality, and team performance. Provide hands-on operational support as needed.

FOOD BEVERAGE EXCELLENCE

Ensure exceptional food and beverage quality, presentation, and consistency. Maintain recipe, preparation, and service standards. Oversee food production, storage, handling, and presentation. Partner with culinary and operations teams on menu execution and seasonal launches. Monitor product quality and address execution gaps.

FOOD SAFETY

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CLEANLINESS COMPLIANCE

Maintain high standards of food safety, sanitation, and workplace safety. Ensure compliance with local, state, and company regulations. Lead food safety training and conduct routine operational audits. Maintain a clean, organized, inspection-ready facility. Ensure proper product dating, storage, temperature monitoring, and allergen management. Address safety and compliance concerns promptly.

SCHEDULING LABOR MANAGEMENT

Develop labor schedules aligned with business needs. Monitor labor trends and identify productivity improvements. Ensure payroll accuracy and labor law compliance. Manage attendance and scheduling consistently and fairly.

INVENTORY COST MANAGEMENT

Oversee inventory, ordering, and purchasing processes. Minimize waste through forecasting and production planning. Manage vendor relationships and monitor food, beverage, and supply costs. Improve inventory accuracy and operational efficiency.

FINANCIAL PERFORMANCE

Own café financial performance, including sales, profitability, and budget results. Drive sales through operational excellence and exceptional guest experiences. Analyze business trends and implement strategies to improve profitability. Achieve established revenue, profit, and operational goals. Requirements 5+ years of leadership experience in restaurant, café, hospitality, or food service operations. Proven experience leading both front of house and back of house teams. Strong understanding of food safety, sanitation, inventory management, labor planning, and operational systems. Experience managing high volume food and beverage operations. Demonstrated success developing and leading high-performing teams. Strong financial acumen with experience managing labor, food cost, and operating budgets. Excellent organizational, communication, and problem-solving skills. ServSafe Manager Certification or ability to obtain certification. Flexible availability including mornings, evenings, weekends, and holidays as business needs require. About Us Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 by Hamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers – Chobani yogurt is America's No.1 yogurt brand, made with natura