General Manager

McDonald's

Charlotte, NC

Pay: $65,000/yr

**JOB DESCRIPTION**

**General Manager**

**Description:**

**The General Manager is responsible for running a profitable restaurant and for making sure the restaurant meets McDonald's critical customer standards of Quality, Service, and Cleanliness. The General Manager works with his/her leadership team to set the restaurant's goals and creates a plan to achieve excellent results. He or she leads a team of Department Managers and Shift Managers that have specific responsibilities in the restaurant. This means helping the Department Managers and Shift Managers to set their own goals, following up on their progress, and providing coaching and direction to improve their departments. The General Manager is also a coach and resource to crew members and helps them better serve our customers. This position requires a comprehensive knowledge of McDonald's restaurant operations, people leadership, attention to detail, and the ability to set goals and execute effectively. The General Manager primarily maintains a presence on the floor serving customers as well as performing administrative and office work. This job requires the flexibility to work nights and weekends. The General Manager is responsible for communicating within their store leadership team and organizational leadership team, which includes answering phone calls and responding to urgent matters when outside of the restaurant.**

**Compensation & Benefits:**

**Starting base salary of $65,000, commensurate with experience. See bonuses and advancement opportunities below.**

**Perks and Benefits:**

• **Strong support structure by senior leadership team**
• **Accrued paid vacation time**
• **Paid Time Off (sick time)**
• **Extensive monthly manager bonus program**
• **QSR Soft Rewards Points**
• **Medical insurance with employer contribution**
• **Health Savings Account option**
• **Dental insurance**
• **Vision insurance**
• **Legal assistance**
• **Pet insurance**
• **Uniform allowance**
• **McDonald’s career development training program**
• **College tuition program (up to $3,000 per year)**
• **401K match (must meet eligibility requirements)**

**Responsibilities:**

• Supervising food safety and cleanliness procedures to ensure the team is meeting McDonald's standards
• Setting/achieving targets during shifts and each month, to help restaurant meet their goals
• Taking action to monitor and improve safety, security, labor, food cost, inventory, and profitability
• Assisting with the creation of manager and crew schedules and managing labor controls
• Counting inventory, completing truck orders and identifying opportunities for cost savings
• Maintaining restaurant cleanliness and ensuring maintenance routines are completed
• Working with food service equipment and leading store operations
• Providing exceptional customer service and improving overall satisfaction metrics
• Achieving successful graded visit results
• Conduct frequent execution visits with follow-up improvement plan and training
• Following up and correcting constructive feedback from customers
• Conduct manager walk throughs and restaurant results recaps
• Building guest counts and sales through all omni channels
• Coach, lead and be resourceful to restaurant managers and crew
• Conduct interviews, hire, train and retain restaurant employees
• Meeting deadlines and key performance indicators
• Responding to urgent requests in a timely matter
• Responsible for staffing scheduling and coverage for restaurant operations
• Ability to perform physical tasks related to working in a restaurant environment, including lifting to 50 pounds, bending, standing, sitting, crouching
• Other responsibilities as assigned

**Schedule:**

**This is a salaried management position. The General Manager maintains a presence in their store an average of 45-50 hours per week. The General Manager is generally on-site during the day, with night/overnight and weekend requirements, based on staffing and management coverage needs.**

**Supervision:**

**This position is responsible for the direct supervision of Department Managers, Certified Shift Managers, and crew members. The General Manager will directly report to the Operations Supervisor.**

**Requirements:**

• 21+ years of age
• Prior Quick Service Restaurant experience
• Ability to travel between home store and nearby organization stores
• Ability to access and utilize technology, such as email, word processing, Excel, and McDonald's computer systems
• Applicants must have 2+ years of McDonald's Department Manager experience
• General Manager experience strongly preferred
• ServSafe certification required

**Inquiries:**

**Do you have what it takes to be a successful General Manager for a growing community employer? Contact Kelly Knowles at** Kelly.knowles@us.stores.mcd.com or apply by texting “Zarekmcd” to 38000.

**Disclaimer:**

**This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. Th