Onsite Maintenance Technician - Estrella Springs

Quality Management Group

Santa Ana, CA

Pay: $20-$22/hr

Shift: Full time

**About Quality Management Group:**

We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.

Our mission is to empower our employees to serve, to build a place where people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our values have proven that this is only possible through Trust, Respect, Development, Adaptability, and Sustainability.

**You will receive an apartment, free of rent, and are required to live on-site at that property for the duration of your employment.**

The Maintenance Technician is responsible for:

• Timely coordination, execution, and thorough documentation of completion of repairs to common area and unit repairs. This includes physical systems maintenance, monitoring and forecasting physical interior and exterior components of the property.
• Administrative accountability includes the use of mobile and fixed computerized applications to ensure that work assignments, progress, forecast, and history is thoroughly and timely documented to support fiscal goals of the property.
• Porter/custodial responsibilities are an essential and ongoing function of this position. Maintenance Technicians are expected to perform these duties as part of their regular daily responsibilities.

The Maintenance Technician reports to the Maintenance Supervisor, or to the Community Manager in the absence of a Maintenance Supervisor. The reporting hierarchy may also include management under a Senior Community Manager, Area Manager, Regional Manager, and Director of Operations.

**ESSENTIAL RESPONSIBILITIES**

**Property****Operations**

• Responsible for performing ongoing porter/custodial duties, including sweeping, mopping, vacuuming, emptying trash, cleaning windows, and maintaining the cleanliness and appearance of all common areas.
• Responsible for maintaining all areas of the property in a safe, clean and attractive manner.
• Responsible for identifying, documenting, and repairing health and safety risks on the property.
• Responsible for identifying, documenting, and coordinating complete, correct, and timely repairs to common areas and where third party vendor participation is required.
• Responsible for recording, tracking, and completing work orders within the company’s designated platform on common areas and within residential units within established completion timelines.
• Maintain maintenance shops and storage areas in a clean, organized manner, and keep property equipment in good condition.
• Assist in the scheduling and turning of vacant units prior to resident occupancy.
• Assist the Community Manager in apartment inspections.
• Maintain up-to-date knowledge regarding current contracts with vendors and suppliers.
• Responsible for after-hour, weekend, and holiday emergency repair needs.
• All other duties as assigned.

**Compliance**

• Participation in all maintenance projects and training classes as directed.
• Consistently perform assigned porter/custodial responsibilities as an essential function of the position to maintain a safe, clean, and professional environment for residents, guests, and employees.
• Comply with all aspects of Fair Housing and Harassment Awareness training and protocols in performance of all tasks and assignments.
• Maintain and promote a safe work environment.

**Financial**

• Utilize company established protocols to forecast and maintain parts and supplies inventory for property repair needs.

**Human Resources**

• Manage and submit personal time and expenses on a weekly basis to the Supervisor.
• Must possess a valid California Driver License.
• Maintain positive relationships with internal departments.
• Authorized to work in the United States for any employer

**Customer Service**

• Respond to Supervisor on all resident complaints in a timely and professional manner.
• Create a community of preservation and appeal based on a clean and presentable environment that is consistent for our residents and noticeable to the community at large.
• Maintain a presentable and professional attire that is representative of the company standards by wearing the company issued Quality Management Group uniform.

**Community Relations**

• Assist Maintenance Supervisor and or Community Manager with ongoing positive relationships with residents, external agencies, and partners as directed.
• Assist Maintenance Supervisor and or Community Manager with various Resident Programs as directed.

**General**

• Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include travel and overnight stays at locations away from the employee’s home.
• May be required to work at different locations.
• This position may require the availability to work some nights, weekends and occasional holidays based upon the needs of