Data Center Compliance Manager

Milestone Technologies

OH, USA

Pay: $50,000-$63,000/yr

**Company Overview**

--------------------

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

**Job Overview**

----------------

Milestone Technologies is looking for a Service Compliance Lead to join our team. The function of the Service Compliance Coordinator is to identify and report on service operational performance to ensure achievement of service compliance across receiving, UR management, inventory management and shipping. With the assistance of the Lead Service Improvement Engineer, the coordinator will employ service performance data analysis & trending to investigate service performance. They will also use root cause analysis investigation to explore reasons for missed targets & non-compliance. This output will be used to ensure harmonization of service standards and adherence to operational compliance across the North America Regional IBOS service. They will work with internal stakeholders to take action upon gaps in standards and compliance to reduce any potential operational or commercial impact.

**Responsibilities**

--------------------

• Produce and Analyze data metrics to support the tracking and report of service SLA's & KPI's
• Track and report on Milestone Team performance critical success factors as per contracted SOW Develop, track and report on underlying Operational Data, not limited to SOX, UR's, H&S, Site Storage Capacity and Aging Inventory Support Root Cause Analysis by identifying opportunity for RCA on areas such as SOX, UR Management, Cycle Count, Receipt Management and Month End that assists in the drive of service rollout of solutions that assist in developing and managing adherence to Service Harmonization and SOP execution
• Support the identification and sharing of areas for improvement regarding services, processes, and functions for Milestone and client IBOS operations to support incremental operational improvements
• Assist in the tracking to completion on all Continuous Service Improvement activity
• Provide a SPOC for Milestone IBOS NA collaboration on client PI group projects
• Assist in the identification of the potential service impact of change on operating models, including process, people, organizational structure, service governance and SLA/KPI reporting
• Participate with client PI Group in reviewing the release of changes or additions to SOP's and supporting systems and tools Provide written reports documenting Vendor's performance of Services Partner to seek, proactively recommend, and drive implementation of approved process improvements to increase productivity, customer satisfaction, and overall program efficiency as it relates to the Services Participate in site related audits and inspections related to all operational activity
• Ensure correct Inventory management controls regarding the labeling and placement procedures in line with SOPs Compliance with Receipt Management SOPs covering 3-way matching, Unordered Receipt Management, serialization and asset tagging, and standard carrier receiving Correct inventory handling/breakdown and storage in designated storage rooms as per SOPs Ensure all Consigned Inventory, Assets and Bulk stock is accurately counted monthly for all required storage locations
• Track & Report non-reparable inventory movements between sites
• Review Task Management to ensure 90% task clearance compliance and 100% Unbreak Now Collaboration regarding the verifica