Director of Operations - Prime Line

US Foods

Fort Lauderdale, FL

Pay: $115,000-$175,000/yr

Shift: Full time

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Job Profile Summary

The Director, Operations - Prime Line is responsible for the overall operational performance of the Prime Line distribution network, providing strategic leadership and direction to deliver best-in-class service, safety, quality, productivity, and financial results. This role drives operational excellence across all locations, develops high-performing leadership teams, drives accountability and partners cross-functionally to execute business strategies that support growth, customer satisfaction, and long-term organizational success.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

**Strategic Leadership & Operational Excellence**

• Provides strategic leadership for all Prime Line locations, establishing operational priorities and driving execution against safety, service, productivity, quality and financial objectives.

• Owns operational and financial performance across all Prime Line locations, optimizing labor, distribution, inventory flow, service levels, and operating costs to achieve business objectives and profitability targets.
• Collaborates cross-functionally to align operations with enterprise goals.
• Oversees turnaround strategies for underperforming locations and drives a culture of continuous improvement.
• Develops and executes network strategies that support growth, operational scalability, and long-term business performance.

**Talent Development & Team Leadership**

• Hires, manages, and develops high-performing Operations teams across Prime Line locations.
• Builds a high-performing leadership culture through talent development, succession planning, performance management, and leadership capability enhancement.
• Coaches and mentors leaders to promote accountability; acts quickly when performance does not meet expectations.
• Conducts performance reviews and supports succession planning and career development**.**

**Customer Experience and Operational Partnership**

• Champions initiatives that enhance customer experience through operational excellence.
• Leverages Operations Excellence insights and feedback to drive innovation in service delivery.
• Aligns operational strategies with evolving customer and Prime Line Supply Chain expectations.

• Leads initiatives that improve customer service performance, delivery execution, and overall customer satisfaction.
• Partners closely with Sales, Supply Chain, Merchandising, and Customer Service teams to ensure operational strategies align with customer expectations and business priorities.

**Accountability & Engagement**

• Ensures compliance with all regulatory requirements, company policies, food safety standards, and workplace safety expectations.
• Leads business reviews, presents performance insights to executive leadership, and develops action plans to address risks and opportunities.
• Drives associate engagement through effective leadership, recognition, and communication, fostering a culture of accountability, transparency and operational integrity.
• Leads organizational change initiatives and operational transformations to support business growth and evolving customer needs.

• Other duties as assigned by manager.

**SUPERVISION**

• Directly supervises operations leadership at all Prime Line locations.

**RELATIONSHIPS:**

• **Internal**: Prime Line Leadership Team, Mergers and Acquisitions Integration Team, Field Operations, Supply Chain Planning & Replenishment, Region and Area Presidents; Area, Region and HR business partners; Program Office change resources and other Operations, Program Office, Commercial Center of Excellence and Supply Chain leaders.
• **External:** Customers, vendors, third parties and external consultants as needed.

**WORK ENVIRONMENT**

• **Onsite:** The associate in this role is expected to perform assigned responsibilities in a Prime Line office-based environment.

**MINIMUM QUALIFICATIONS:**

• 10 years of progressive leadership experience in supply chain operations, including leading warehouse and/or transportation operations.
• 7 years of people leadership experience with demonstrated success leading and developing operations leaders.
• Proven track record of success in P&L ownership, strategic planning, and operational execution.
• Demonstrated success delivering results across key operational metrics, including safety, quality, productivity, and employee retention.
• Demonstrated ability to lead through organizational complexity and influence outcomes across functions and locations.
• Strong understanding of business strategy, operating models, capacity planning, and financial principles.
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable business strategies.
• Strong executive presence and communication skills, with the ability to build credibility and influence senior le