Advanced Health Technician - Telehealth Clinical

US Department of Veterans Affairs

Washington, DC

Pay: $57,736-$75,059/yr

Shift: Full time

**Summary**

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The Veterans Health Administration supports the provision of patient care using telehealth technologies which increase a Veteran's access to care and support a Veteran's self-management. This includes developing and delivering virtual and digital technologies which help Veterans communicate synchronously and asynchronously with their health care teams and coordinate, track and manage their health care.

Learn more about this agency

**This job is open to**

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Federal employees - Competitive service

Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.

Federal employees - Excepted service

Current federal employees whose agencies have their own hiring rules, pay scales and evaluation criteria.

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Clarification from the agency

This position is open to all qualified candidates. NOTE: The 2-page Resume requirement does not apply to this position.

**Duties**

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Total Rewards of a Allied Health Professional

Major duties include, but are not limited to:

• Monitor and capture workload credit
• Develop reporting procedures and participate in performance improvement activities aimed at improving patient care access and Telehealth processes.

+ This would include; sampling techniques, taking measurements at various points in the telehealth process; and develop and provide reporting procedures that identifies and analyzes inherent weaknesses in work and telehealth procedures.

• Coordinate and work with Biomed and IT staff for the installation and upgrade of hardware and software for all telehealth technologies;
• Responsible for advanced telehealth technical support to patients, staff and providers;
• Provide technical consultation and support for staff and patients via phone, web chat, social media and face to face sessions;
• Provide instruction, training and resources on the use of advanced telehealth technologies to patients, staff and providers alike for the delivery of care using telehealth technologies.

**Work Schedule**: Monday - Friday, 8:00am - 4:30pm

**Recruitment/Relocation Incentives (Sign-on Bonus):** Not Authorized.

**Permanent Change of Station (Relocation Assistance):** Not Authorized

**Pay:** Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

**Paid Time Off:** 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

**Parental Leave:** After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

**Child Care Subsidy:** After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66**.**

**Retirement:** Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

**Insurance:** Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

**Telework**: Available, Ad-hoc only as determined by the agency policy.

**Virtual:** This is not a virtual position.

**Functional Statement #**: 25073-F

**Relocation/Recruitment Incentives**: Not Authorized

**Permanent Change of Station (PCS):** Not Authorized

**Requirements**

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Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• **To be considered for this position, you must complete all required steps in the process.** In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment require