Merchandiser Technician (Field HVAC Technician)

Reddy Ice

Pay: $25/hr

Shift: Full time

Job Requisition JR24147 Worker Time Type Full time Worker Sub-Type Regular Shift Job Description

POSITION PURPOSE

This role accelerates business value by ensuring Reddy Ice’s merchandisers are well-maintained and functioning properly. Demonstrates our “True North” attributes: voice of the customer, respect for the individual, no nonsense communication and utilization of facts, servant leadership and has a continuous improvement mindset in every facet of leadership and daily interaction. Leads, collaborates and demonstrates the lean principles and utilizes the lean methodologies and tools to facilitate continuous process improvements and value creation for our customers, employees and shareholders. Actively utilizes lean tools (VSM, Kaizen, A3, etc.) to inform and assess business opportunities to drive continuous improvement. Lead and participate in Kaizen and value stream mapping activities. Salary $25/hr

DUTIES AND RESPONSIBILITIES

1. Conducts repairs and service calls on ice merchandisers. 2. Completes installations, replacements, and removals of ice merchandisers at customer locations. 3. Performs preventive maintenance and cleaning of ice merchandisers 4. Works at customer locations, Reddy Ice plants DC’s, and within refurbishment centers. 5. Regularly attends company sponsored technician trainings as required. Demonstrates a desire and ability to learn additional trade skills as directed by company. 6. Ensures that vehicle, tools, and equipment are in good working order. Maintains spare parts inventory on vehicle and communicates need for additional supplies. 7. Drives a Customer Centric Culture by engaging in respectful, consistent communication with our customers while striving to promote outstanding customer service. 8. Communicates opportunities for SOP improvement to the Field Equipment Service Manager. Contributes to peer discussions regarding equipment maintenance and cleanliness best practices via video conference, conference calls, and through other technology. 9. Displays a professional and courteous attitude to co-workers, managers, and the general public at all times. This includes, operating company vehicle safely and in accordance with all applicable laws of the road, reporting to the assigned job site in uniform and ready to begin work at the designated start time, immediately reporting any accidents/injuries, and strict adherence to safety requirements and procedures as outlined in the Policies, Programs Procedures Manual. 10. Able to work in a team environment and assist co-workers or managers with other duties as required. 11. Make and assume other duties and responsibilities required or assigned by management. 12. Adhering to the Code of Business Ethics is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards. 13. Maintain high safety standards. Safety is personal for us all.