Heavy Equipment Field Technician

MIlam Equipment Rental

Leland, NC

Pay: $25-$40/hr

Shift: Full time

Field Service Equipment Technician

**Milam Equipment Rentals, LLC**

Job Summary

Milam Equipment Rentals is seeking an experienced Field Service Equipment Technician to perform maintenance, troubleshooting, and repairs on heavy equipment at customer job sites, branch locations, and other field locations. This position plays an important role in minimizing equipment downtime, keeping our rental fleet operating safely, and providing dependable service to our customers.

The ideal candidate has a strong mechanical background, hands-on experience with diesel-powered equipment, and the ability to diagnose and resolve mechanical, hydraulic, and electrical issues in the field. We are looking for a dependable, self-motivated problem solver who can work independently, communicate professionally with customers, and take ownership of repairs from diagnosis through completion.

This is a hands-on position suited for someone who enjoys working on a variety of equipment, troubleshooting challenging problems, and helping keep customers' jobs moving.

Key Responsibilities

**Field Service and Equipment Repair**

• Travel to customer job sites, branch locations, and equipment locations to perform on-site service, troubleshooting, and repairs.
• Diagnose and repair mechanical, hydraulic, electrical, and diesel engine issues on heavy equipment.
• Perform field repairs and service on excavators, skid steers, backhoes, loaders, bulldozers, and other rental equipment.
• Troubleshoot equipment breakdowns and determine the most effective and practical repair solutions.
• Perform preventive maintenance, inspections, adjustments, and routine servicing as needed.
• Use diagnostic software, service manuals, technical resources, and testing equipment to identify problems and verify repairs.
• Service and repair hydraulic components, hoses, fittings, electrical systems, sensors, emissions systems, and related equipment components.
• Determine when repairs can be completed in the field and when equipment needs to be transported to a shop for further work.
• Respond to service calls promptly and work efficiently to minimize equipment downtime.
• Communicate repair findings, equipment condition, and recommended follow-up work to the service team.

**Equipment Maintenance and Documentation**

• Complete accurate service reports documenting diagnoses, repairs, labor, parts used, and additional work required.
• Maintain service tools, diagnostic equipment, and the assigned service vehicle in a clean, organized, and professional condition.
• Identify recurring equipment problems and communicate concerns to management.
• Follow manufacturer service recommendations and use appropriate parts and repair procedures.
• Maintain a strong focus on quality workmanship, equipment reliability, and safe operating conditions.

**Customer Service and Teamwork**

• Represent Milam Equipment Rentals professionally when interacting with customers, operators, vendors, and team members.
• Clearly explain equipment issues, repair progress, and service recommendations.
• Coordinate with the rental, service, and operations teams to prioritize equipment repairs and customer needs.
• Assist with equipment inspections, preparation, and other service-related duties when needed.
• Help support the continued improvement and growth of Milam Equipment Rentals' service operations.

Qualifications and Skills

• Previous professional experience as a heavy equipment mechanic, diesel mechanic, field service technician, or similar role.
• Strong knowledge of diesel engines, hydraulic systems, mechanical components, and electrical troubleshooting.
• Experience diagnosing and repairing heavy construction equipment and rental machinery.
• Familiarity with Caterpillar and other major equipment manufacturers preferred.
• Ability to use diagnostic software, electronic testing equipment, service manuals, and common mechanic's tools.
• Knowledge of emissions systems, hydraulic troubleshooting, electrical controls, and equipment sensors.
• Ability to diagnose problems independently and make sound repair decisions in the field.
• Strong organizational skills and the ability to document repairs accurately.
• Professional communication skills and a customer-focused attitude.
• Self-motivated, dependable, adaptable, and able to manage work independently.
• Valid driver's license and a satisfactory driving record.
• Ability to travel locally between customer job sites and branch locations.
• Ability to work outdoors in varying weather conditions and safely perform the physical demands of equipment service and repair.
• Commitment to workplace safety, safe driving, and proper handling of tools and equipment.

What We're Looking For

We are looking for a technician who takes pride in being a skilled mechanic and understands the importance of dependable field service. The right candidate is comfortable troubleshooting equipment in real-world job-site conditions, thinking through problems, and