Data Center Technician L2 (Day Shift)

Milestone Technologies

Santa Clara, CA

Pay: $21-$50/hr

Shift: Full time

**Company Overview**

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Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

**Job Overview**

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Data Center Technician II – Day Shift

**Company:** Milestone Technologies, Inc.

**Location:** Santa Clara, CA

**Position Type:** Full-Time

**Work Environment:** Onsite – Data Center Operations

**Schedule:** Day Shift with On-Call Rotation

**Description**

Milestone Technologies is seeking an experienced Data Center Technician II to provide full-time, onsite support for day-to-day data center operations, hardware maintenance, and technical support activities at a customer facility in Santa Clara, California. This position is assigned to the Day Shift and does not offer remote or hybrid work arrangements.

The Data Center Technician II will be responsible for installing, maintaining, troubleshooting, and repairing compute and network infrastructure, with a primary focus on Apple Silicon-based hardware, including Mac Mini and Mac Studio systems, and associated networking equipment. Responsibilities include hardware break-fix, rack and stack deployments, structured cabling, IT asset management, equipment lifecycle support, and incident response.

The technician will collaborate with customer stakeholders, IT support, software engineering, network engineering, and other cross-functional teams to maintain infrastructure availability, operational efficiency, and service quality. All activities will be performed in accordance with established Standard Operating Procedures (SOPs), change management processes, and customer-defined safety and security policies.

The ideal candidate will have practical experience supporting production data center environments, strong hardware troubleshooting capabilities, and working knowledge of Apple Silicon hardware and networking technologies. Prior professional experience specifically supporting Apple Silicon infrastructure in a data center is preferred but not required, provided the candidate demonstrates the necessary technical knowledge and transferable experience.

This position requires participation in a scheduled on-call rotation, including the ability to acknowledge an on-call notification within fifteen (15) minutes and physically arrive onsite at the assigned Santa Clara data center within sixty (60) minutes of the initial notification.

**Key Responsibilities**

**Data Center Hardware Operations**

• Install, maintain, troubleshoot, and replace Apple Silicon-based compute hardware, including Mac Mini and Mac Studio systems, and associated network infrastructure.
• Perform hardware diagnostics, component replacement, and break-fix activities involving compute systems, switches, routers, storage devices, and related equipment.
• Support rack and stack deployments, equipment installations, decommissions, hardware refreshes, and infrastructure upgrades.
• Install, modify, and maintain custom hardware mounts, harnesses, cooling components, power connections, and associated cabling.
• Perform Layer 1 network troubleshooting, including physical connectivity, cable testing, port validation, and hardware fault isolation.
• Support initial configuration, provisioning, and troubleshooting of network devices, including basic command-line interface (CLI) operations.
• Perform routine power and environmental checks, identifying and escalating potential issues involving power distrib