Hospitality Operations Director

Prairiewoods Franciscan Spirituality Center

Hiawatha, IA

Pay: $55,000-$60,000/yr

Shift: Full time

The Hospitality Operations Director is responsible for overseeing and coordinating the day-to-day operational functions of Prairiewoods and ensuring that internal policies, procedures, and expectations and resources result in high quality service and hospitality to retreatants, participants and guests. This role ensures that IT, facilities, front office, housekeeping, and general administrative processes run smoothly and efficiently. The Hospitality Operations Director provides oversight to the Hosted Group activities – including collaboration with the Development Director and Marketing Coordinator to ensure revenue growth. The Hospitality Operations Director supports organizational effectiveness through strong administrative leadership and collaboration with the Prairiewoods and FSPA teams.

**Mission Expectations:**

• Upholds and enlivens Prairiewoods’ mission and philosophy in a professional manner.
• Creates and extends a welcoming hospitality.
• Presents a positive image regarding Prairiewoods and its activities.
• Handles sensitive and confidential information in a discreet, professional manner.

**Essential Functions**

**Hosted Group and Event Operations:**

• Collaborates with Marketing and Development Circles regarding publicity and business development campaigns as well as conducting regular needs assessments to identify opportunities to meet community needs for hosted groups at Prairiewoods
• Conducts space utilization analysis to assess opportunities for additional hosted group events and optimal balance with program and retreat activities to support alignment with mission.
• Performs functions of hosting and hospitality for contracted groups/special events as needed.
• Maintains the schedule of weekend hospitality duty rotation, as well as developing and regularly updating a checklist of duties/expectations for weekend hospitality. Participates in the on-duty rotation.
• Leads the Hospitality Circle, ensuring that regular meetings are held and all necessary team members collaborate to provide an excellent experience for our guests.
• Collaborates with Programs team to manage calendar of events.
• Attends the weekly facilities meeting in order to ensure that hosting and hospitality needs are appropriately prepared for and addressed.
• Collaborates with other team members to ensure logistics and support for events are appropriate, including volunteer engagement.
• Ensures technology and equipment are available and meet the needs of guests and hosted groups

**Evaluations & Analytics:**

• Works with Programs, Retreat and Hosted Group partners to ensure evaluation is ongoing and all learning is integrated into practice.

**Technology Resource Management:**

• Ensures that key technology resources are available to staff and guests at all times.
• Oversight of essential software applications including but not limited to:

o Asset Essentials

o Security Cameras

o Emergency alert solutions

o Retreat Manager/Retreat Portal

**Team Leadership & Development:**

• Management duties, in consult with the Executive Director, include, but are not limited to, hiring, training and developing, coaching, counseling, and terminating staff, as deemed necessary.
• Establish goals, performance metrics, and individual development plans for the team.
• Foster a culture of learning and continuous improvement.
• Participates in and encourages team participation in development opportunities provided by FSPA Training and Development, and those identified through individual development plans with the Executive Director.

**Facilities Management:**

• Oversee maintenance, repairs, and upkeep of all facilities and grounds.
• Serve as the primary point of contact for all IT issues. Liaise with external IT contractors to troubleshoot and resolve technology-related problems.
• Ensure compliance with regenerative practices, health, safety, and environmental standards.
• Oversee housekeeping to maintain high standards of cleanliness across accommodation, office, and event spaces.

**Front Office & Administration:**

• Supervise day-to-day front office activities, ensuring excellent service and communication.
• Manage general administration, purchasing, supplies, and recordkeeping.
• Develop and implement administrative policies, processes, and systems for efficiency.
• Assist team to develop and manage budgets for Hosted Groups, IT, facilities, housekeeping, and general operations.

**Contract Management:**

• Ensures effective contracting processes throughout the organization including but not limited to

-Community gardens

-Hosted groups

• Select, contract with, and manage relationships with contractors and service providers across facilities, housekeeping, and other operational areas.
• Negotiate service agreements and monitor vendor performance.

**Volunteer Engagement Lead:**

• Work with team to identify volunteer, work study, fellowship, internship and Americorps opportunities within the organization and create job de