Lab Manager – Environmental Monitoring Instrumentation

American Ecotech LC

Warren, RI

Estimated pay: Est. $31–$49/hr (market estimate, not employer-stated)

Shift: Full time

**Lab Manager – Environmental Monitoring Instrumentation**

**Company:** American Ecotech / Ambilabs LLC

**Location:** Warren, Rhode Island

**Position Type:** Full-Time | On-Site

**About Us**

American Ecotech and Ambilabs provide environmental monitoring equipment and technical services to government agencies, research institutions, industrial facilities, and private organizations throughout North America and internationally.

We specialize in air quality and meteorological monitoring equipment, providing instrumentation sales, calibration, preventative maintenance, repairs, technical support, and custom monitoring systems.

**About the Position**

We are looking for an experienced Lab Manager to oversee our service laboratory in Warren, Rhode Island.

This is a hands-on management position. In addition to supervising and training laboratory technicians, the Lab Manager will be involved in troubleshooting, calibration, equipment repairs, scheduling, and customer support.

We need someone who can keep the lab organized, manage service priorities, and make sure work is completed accurately and on schedule. The position also involves working closely with our sales team, customers, and equipment manufacturers to coordinate repairs, resolve technical issues, and maintain service commitments.

The Lab Manager reports directly to management and is responsible for the overall performance and daily operation of the laboratory.

**Key Responsibilities**

**Laboratory Operations**

• Oversee daily laboratory operations, including equipment testing, calibration, preventative maintenance, troubleshooting, and repairs.
• Schedule and assign work to laboratory technicians, balancing customer deadlines, workload, and technical requirements.
• Manage RMAs, customer returns, and service orders from receipt through completion.
• Monitor service turnaround times, address delays, and keep customers and internal teams informed of equipment status.
• Coordinate annual calibration and preventative maintenance schedules.
• Maintain laboratory equipment, tools, calibration standards, and an organized work environment.
• Monitor parts and supply inventory and coordinate purchases as needed.

**Technical Support & Quality**

• Assist with hands-on troubleshooting, testing, calibration, and repair of environmental monitoring instrumentation.
• Provide technical guidance to laboratory technicians and assist with more complex equipment issues.
• Ensure repairs, calibrations, and testing follow manufacturer specifications, established procedures, and applicable ISO quality standards.
• Maintain laboratory safety practices and ensure technicians follow required procedures.
• Support internal equipment evaluations, production-related diagnostics, and quality control activities.
• Work with manufacturers on technical issues, warranty repairs, replacement parts, and service requirements.

**Service Tracking & Documentation**

• Maintain accurate service records in Zoho, including RMAs, work orders, technician assignments, repair status, and completion dates.
• Ensure calibration results, repair details, parts usage, and technician labor are properly documented.
• Review open service orders, follow up on outstanding work, and confirm documentation is complete before equipment is returned to customers.
• Maintain accurate service histories and identify opportunities to improve tracking and reporting.

**Customer & Sales Support**

• Communicate directly with customers regarding equipment issues, repair recommendations, service schedules, and technical questions.
• Work with the sales team to coordinate upcoming calibrations, preventative maintenance, and recurring service needs.
• Provide technical input on service quotations, including labor estimates, replacement parts, and recommended repairs.
• Participate in customer discussions when technical expertise is needed.
• Coordinate with suppliers and distributors regarding equipment support, parts availability, and service-related issues.
• Work with sales, engineering, and other departments to resolve customer concerns and support project requirements.

**Team Management & Training**

• Supervise laboratory technicians, including daily work assignments, training, and performance management.
• Provide hands-on training in equipment operation, troubleshooting, calibration, repair procedures, and proper use of laboratory tools.
• Work alongside technicians to resolve technical issues and help develop their skills and knowledge.
• Monitor work quality, technician productivity, and service turnaround times.
• Identify training needs and provide ongoing coaching and technical guidance.
• Address workflow issues and recommend changes to improve efficiency and service quality.
• Work with management to plan for staffing, equipment, and operational needs.

**Required Qualifications**

• Minimum of 3 years of experience in instrumentation service, calibration, electronics repair, laboratory operat