Maintenance Manager, Fueling Systems
Compensation
The Role
Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!
Cumberland Farms is one of the fastest-growing convenience retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our US headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.
What We Offer:
- Competitive Wages
- Work today, get paid tomorrow through our earned wage access program\*
- Paid Time Off
- Medical/Health/Dental Coverage
- 401K with Company Match
- Team Member Discounts
- Tuition Reimbursement
- Employee Assistance Program
- Health Savings Account
- Company Spirit Days
- Employee recognition and awards
- And much more!
Position Summary:
The Maintenance Manager, Fueling Systems is responsible for the reliability, uptime, and cost performance of fueling equipment across approximately 600 fueling stations. This position manages the open work order book with priority on tickets carrying sales impact, administers scheduled preventive maintenance programs, and serves as the technical subject matter expert for fuel system troubleshooting. The position manages a network of approximately 150 maintenance vendors and is accountable for an annual third-party maintenance vendor spend of $5 million to $7.5 million.
Acting as a hands-on technical reviewer, the role validates contractor proposals and invoices, verifies warranty eligibility on high-cost components, proposes lower-cost or lower-downtime alternatives, and holds vendors accountable for accurate diagnoses and quality workmanship. The role requires extensive technical expertise in underground storage tanks (USTs), automatic tank gauges (ATGs), fuel dispensing equipment, and remote monitoring platforms.
This position supports compliance-driven maintenance, testing, and inspection activities but is not directly accountable for regulatory compliance.
Responsibilities:
1. Work Order Management & Aging Ticket Follow-Up
a. Review, prioritize, assign, and manage maintenance work orders from initiation through completion.
b. Follow up on aging work orders, prioritizing tickets with sales impact, and drive them to resolution.
c. Monitor work order status and contractor performance to ensure work is completed within established service level expectations.
d. Coordinate emergency repair activities and monitor emergency response calls through final resolution.
e. Analyze recurring maintenance issues and implement corrective actions to improve equipment reliability.
2. Preventive Maintenance Programs
a. Manage scheduled preventive maintenance programs for fueling equipment across assigned locations.
b. Ensure preventive maintenance is completed on schedule, performed to specification, and properly documented.
c. Adjust preventive maintenance scope and intervals based on equipment performance and failure trends.
d. Coordinate scheduling and vendor execution of required equipment testing and inspections in support of the compliance function.
3. Technical Support & Remote Monitoring
a. Serve as the subject matter expert for fuel system troubleshooting and assist field teams, operations, and vendors in diagnosing equipment issues.
b. Use IoT and remote monitoring platforms, including Dover DxMonitor / SiteIQ and Titan, to diagnose equipment issues and validate repairs remotely.
c. Monitor ATGs, fuel dispensers, and alarm systems to identify and resolve operational issues proactively.
d. Manage Automatic Tank Gauge (ATG) programming, configuration, alarm management, and system diagnostics.
e. Resolve issues remotely where possible to avoid unnecessary service calls and reduce downtime.
4. Invoice Review & Approval
a. Conduct detailed invoice reviews to verify labor hours, materials, parts, and contracted rates against the work actually performed.
b. Apply hands-on technical expertise to confirm that billed diagnoses, repairs, and parts are appropriate for the reported failure.
c. Verify serial numbers on high-cost components against OEM tools to confirm warranty status before approving payment.
d. Identify, challenge, and resolve billing discrepancies with vendors.
e. Approve contractor invoices following review and validation of completed work.
5. Proposal Review & Cost Control
a. Manage an annual third-party maintenance vendor spend of **$5 million to $7.5 mi
Benefits
Estimated- Competitive salary
- Health, dental & vision insurance
- 401(k) with match
- Paid time off
- Bonus potential