Operations Manager

HEI Hotels & Resorts

Rockville, MD

Pay: $54,000-$56,000/yr

Shift: Full time

**About Us**

EVEN® Hotel Rockville-Washington D.C. Area is just steps from the Twinbrook Metro Station, providing easy access to Washington D.C., Baltimore, Gaithersburg, and Glenmont. Our wellness hotel in Rockville features modern, relaxing guest rooms with in-room fitness equipment, spa-inspired bathrooms, and complimentary nightly tea service. Keep up with your routine with our best-in-class 24-hour Fitness Center and healthy dining options. EVEN Hotel Rockville- Washington, D.C. Area is pet-friendly. We also offer flexible event spaces for your business event. Take a day trip to Washington D.C.'s famous memorials, tour the Smithsonian Museums and the National Mall. Head to Baltimore and explore the Inner Harbor, and The Maryland Science Center. Bethesda is mere minutes away, offering great shopping and dining options. Business travelers will also be close to Deloitte, GlaxoSmithKline, Kaiser Permanente, Walter Reed National Military Medical Center, U.S. Food and Drug Administration, Holy Cross Hospital and the National Institute of Health.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

**Compensation**

Salary Range: $54,000.00 - $56,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? Yes

**Overview**

EVEN Hotel Rockville is seeking a hands-on, results-driven Operations Manager to oversee daily hotel operations, with a primary focus on Restaurant and Food & Beverage Operations, Engineering and Maintenance, Front Desk, and Guest Services.

The Operations Manager will ensure smooth departmental operations, exceptional guest satisfaction, effective team leadership, and strong financial performance. This role is responsible for managing operating expenses, controlling labor costs, overseeing payroll, maintaining hotel standards, and ensuring that all departments work together to deliver a consistent and outstanding guest experience. The ideal candidate is an organized and proactive hospitality professional with strong leadership, financial management, problem-solving, and customer service skills. The Operations Manager is responsible for ensuring all guest service standards are met in accordance with client/guest expectations and HEI Standards of Product and Service.

**Job Responsibilities:**

• **1. Restaurant and Food & Beverage Operations**

+ Oversee daily restaurant operations, including service standards, food quality, cleanliness, and guest satisfaction.

+ Manage restaurant staffing, scheduling, labor costs, and payroll to ensure efficient operations.

+ Monitor food and beverage expenses, inventory, purchasing, waste, and portion control.

+ Ensure proper food safety, sanitation, and health department compliance.

+ Train, coach, and motivate restaurant employees to provide excellent service.

+ Coordinate with kitchen and service teams to improve efficiency, productivity, and the overall dining experience.

+ Monitor restaurant sales, operating costs, and departmental performance to meet financial goals.

+ Address guest complaints promptly and implement solutions to improve service quality.

• **2. Engineering and Maintenance**

+ Oversee daily engineering and maintenance operations to ensure the hotel facility, guest rooms, restaurant, and public areas are safe and well maintained.

+ Coordinate preventive maintenance programs and ensure timely completion of work orders.

+ Monitor HVAC, plumbing, electrical systems, equipment, and building operations.

+ Manage maintenance expenses, supplies, vendor services, and repair costs.

+ Work with the Engineering team to prioritize repairs, reduce equipment downtime, and prevent costly emergencies.

+ Ensure compliance with fire safety, health, environmental, and building requirements.

+ Conduct regular inspections and follow up on maintenance issues to maintain hotel quality standards.

• **3. Front Desk and Guest Services**

+ Support and oversee Front Desk operations, including check-in, check-out, reservations, billing, and guest requests.

+ Ensure professional, friendly, and efficient service throughout the guest journey.

+ Monitor guest feedback, online reviews, and satisfaction scores, taking corrective action when needed.

+ Handle escalated guest complaints and resolve service issues professionally.

+ Ensure accurate billing, cash handling, shift handovers, and adherence to hotel policies.

+ Work closely with housekeeping, maintenance, restaurant, and other departments to resolve guest concerns quickly.

+ Coach Front Desk employees on hospitalit