Ice Operations Manager - McCormick Tribune Ice Rink in Millennium Park
Compensation
The Role
**
ICE OPERATIONS MANAGER
- McCormick Tribune Ice Rink in Millennium Park**
Sports Facilities Management, LLC
*
LOCATION
Chicago, IL*
**DEPARTMENT: OPERATIONS**
**REPORTS TO: GENERAL MANAGER**
**STATUS: SEASONAL FULL-TIME (EXEMPT)**
**ABOUT THE COMPANY**
McCormick Tribune Ice Rink in Millennium Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Chicago, IL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
McCormick Tribune Ice Rink in Millennium Park is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
**POSITION SUMMARY**
The Ice Operations Manager will be responsible for the overall management and maintenance of the facility. This position provides direction, training and development opportunities to front-line supervisors and part-time staff. This role will work closely with outside leaders to successfully accomplish these responsibilities.
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PRIMARY RESPONSIBILITIES WILL INCLUDE
,
BUT ARE NOT LIMITED TO THE FOLLOWING
**
- Oversees front-line managers/supervisors to ensure compliance with SFM policies and additional applicable laws
- Supervise and coordinate daily operations of the ice venue, including ice maintenance, scheduling, and facility management
- Trains and develops ice resurfacer operators to ensure safe and clean ice cuts
- Ensure the ice surface is properly maintained, including ice resurfacing, checking for quality, and addressing any issues promptly
- Oversee the setup and teardown of events, including hockey games, public skating sessions, and private rentals
- Oversee effective communications with event or rental owners pre and post event
- Participates in planning/strategic meetings
- Assists with labor law compliance and adherence
- Be on-site as needed and take responsibility for the various aspects of managing personnel and production
- Builds an overall understanding of the rental agreements in the company portfolio, their operational aims, and their revenue streams
- Ensures all guidelines are being met pertaining to health & safety, quality control, expense management, security, procedures, and facility maintenance
- Conduct regular inspections of the facility to ensure cleanliness, safety, and compliance with health and safety regulations
- Coordinate with maintenance staff to address any repairs or upgrades needed for the facility and equipment
- Oversees proper cash handling procedures
- Assist with venue sales and business development
- Supports hiring, training, and education of staff on proper safety procedures
- Monitors team schedule
- Assists in developing and managing budgets, and exercises control in expense management and facility maintenance
- Promotes company culture and expectations to staff
- Contributes to Facility Business Plan and execution
- Gives final operational approval for rentals
- Oversees proper reporting of inventory
- Serves as MOD as needed
- All additional tasks assigned by management
**MINIMUM QUALIFICATIONS:**
- 3-5 years of experience as an ice resurfacer operator required
- 3-5 years of experience in a leadership role in operational management required
- 1 or more years of facility maintenance experience preferred
- CIT Certification preferred
- Must have excellent interpersonal, project management and problem-solving skills
- Must be a team player
- Must have excellent verbal and written communication skills
- Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
- Must be able to work flexible schedules including weekends, nights, and holidays
- Well organized, efficient, flexible, and able to meet deadlines
- Able to cope with many tasks at once and work to tight schedules
**WORKING CONDITIONS AND PHYSICAL DEMANDS:**
- Will be required to sit or stand for extended periods of time
- Must be able to lift 50 pounds waist high
- Must be able to work in cold and inclement weather for prolonged periods of time
- May be required to squat, stoop or bend
Benefits
Estimated- Competitive salary
- Health, dental & vision insurance
- 401(k) with match
- Paid time off
- Bonus potential