Johnson & Johnson
Raritan, NJ
Shift: Full time
At Johnson Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Technology Product Platform Management Job Sub Function: Technical Product Management Job Category: Scientific/Technology All Job Posting Locations: Raritan, New Jersey, United States of America Job Description: We are searching for the best talent for a Lead, MedTech Technology Service Reliability Engineer, R D to be located in Raritan, NJ Position Summary The Service Reliability Engineer (SRE) designs, builds, and operates reliability practices and technical capabilities that ensure critical engineering and enterprise services are available, performant, secure, and resilient. This is a hands-on, non-manager role focused on improving service reliability through observability, incident response, automation, and engineering excellence. This role partners closely with Product Owners, development teams, infrastructure/platform engineering, Quality/Validation, Security, and Enterprise Architecture to define reliability targets, implement operational controls, and maintain documentation appropriate for regulated environments. The SRE helps standardize operational patterns across environments (dev/test/prod), including monitoring baselines, access controls, runbooks, change management, and deployment readiness. Key outcomes include establishing and measuring Service Level Indicators/Objectives (SLIs/SLOs), improving alert quality and troubleshooting speed, reducing incident frequency and Mean Time to Recovery (MTTR), and enabling safe, repeatable releases through automation and operational readiness. The SRE identifies reliability risks and technical gaps, recommends scalable and resilient designs, implements reusable operational tooling, and participates in Agile ceremonies and on-call support aligned to the team’s ways of working. Major Duties Responsibilities Define, implement, and continuously improve reliability standards for production services, including SLIs/SLOs, error budgets, and operational readiness criteria. Build and maintain observability capabilities (metrics, logs, traces, dashboards) and establish actionable alerts that reflect customer impact. Participate in on-call rotations, lead incident triage and restoration, and drive root-cause analysis with corrective and preventive actions. Engineer reliability improvements through automation (self-healing, auto-remediation, runbook automation) and eliminate toil through scripting and tooling. Partner with engineering teams to design and validate resilient architectures (timeouts/retries, circuit breaking, queuing, graceful degradation) and to improve deployment safety. Perform capacity planning and performance analysis; proactively identify bottlenecks and reliability risks, and validate scaling strategies. Establish and maintain operational runbooks, playbooks, and escalation paths; conduct game days and resilience testing (e.g., failover/chaos exercises) as appropriate. Improve change management by defining deployment/rollback standards, validating monitoring coverage, and supporting release readiness reviews across dev/test/prod. Create and maintain operational documentation (service catalogs, SLIs/SLOs, runbooks, monitoring standards) and ensure knowledge transfer across teams. Support validation and audit readiness by following SDLC/IT controls, producing required evidence (e.g., monitoring/test results), and supporting controlled releases in regulated environments. Develop reliability reporting (availability, latency, error rates, MTTR, incident trends) and present insights and recommendations to stakeholders. Apply security-by-design principles (identity/access, secrets management, vulnerability management, data protection) and ensure operational practices meet company standards. Collaborate with internal teams and vendors as needed to implement reliability improvements, manage platform upgrades, and continuously improve maintainability and supportability. Qualifications Required Bachelor’s degree in Computer Science, Engineering, or related discipline, or equivalent experience. 5 years of experience in SRE, DevOps, platform engineering, or software engineering with substantial production operations responsibilities. Hands-on exp