TECHNOLOGIST, TECHNICAL SERVICES

Bluegrass Ingredients Inc.

Glasgow, KY

Estimated pay: Est. $18–$28/hr (market estimate, not employer-stated)

Shift: Full time

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DEPARTMENT

Technical Services**

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POSITION

Technologist**

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CLASSIFICATION

Exempt**

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PRIMARY WORK

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LOCATION

** **Glasgow, Ky**

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POSITION SUMMARY

** The Technical Services Technologist applies advanced knowledge of food science, engineering principles, food manufacturing systems, and regulatory requirements to design, implement, optimize, and continuously improve products, processes, equipment, and production systems. This role serves as a technical subject matter expert responsible for analyzing complex manufacturing challenges, leading process improvement initiatives, supporting product commercialization efforts, and ensuring compliance with food safety and quality standards. While the primary focus of the role is technical and professional in nature, the incumbent must also be capable of providing operational and hands-on support as necessary and when needed to successfully implement, troubleshoot, validate, and sustain manufacturing processes and systems.

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DUTIES AND RESPONSIBILITIES

** Including, but not limited to, the following:

• **Implementation:** Implement/Commission new products, production lines, equipment, and operating systems.
• **Optimization:** Analyze and refine current and new production processes to maximize output, minimize costs, and meet quality standards.
• **Quality & Safety Control:** Implement and monitor quality control procedures, ensuring compliance with food safety regulations and hygiene standards.
• **Equipment Design & Maintenance:** Develop, select, and assist in training regarding maintaining new machinery for food processing, packaging, and preservation.
• **Regulatory Compliance:** Ensure adherence to FDA, USDA, and other relevant food safety and sanitation regulations.
• **Collaboration:** Work with BGI and Customer Technical, R&D, Quality Assurance and Production Teams to solve manufacturing issues, commissioning new items, and implementing new technologies.
• **Documentation:** Record process details for future reference, maintenance, and continuous improvement.
• **Innovation & Research:** Explore new techniques, preservation methods, ingredients and sustainable practices (e.g., high-pressure processing, waste reduction).

**OTHER RESPONSIBILITIES:**

* **PRODUCTION / SERVICE**

• Provides technical oversight, guidance, and support to Technical Services personnel and project teams to ensure successful execution of technical initiatives.
• Initiates, prioritizes, and monitors maintenance and engineering work requests necessary to support process reliability, equipment performance, and technical improvement initiatives; partners with Maintenance to develop and enhance preventive maintenance programs, analyzes production records and operating parameters to optimize throughput and minimize downtime, and applies technical troubleshooting and process improvement methodologies to improve overall manufacturing efficiency.
• Be on call and come into the plant as needed, which may include any time outside of the normal shift and weekends.
• Communicate with operations on specific dryer set up on new and existing products.
• Review production lines to get a better understanding of each BGI manufacturing line.
• Visit with customers assisting with trouble shooting of BGI products in their production systems.

* **QUALITY**

• Maintain customer satisfaction at all levels.
• Maintain a good working relationship with suppliers, employees, and customers,
• Maintain a high level of appearance and pride within the department.
• Play an active role in inspecting, reviewing, and follow up on all plant and department audits.
• Responsible for identifying and addressing any food safety hazards. If a food safety hazard is identified, the employee is to notify their supervisor, a member of Quality, or a member of the Leadership Team. Employees are empowered to immediately address food safety hazards if they have the ability.
• Responsible for attending all required safety and food safety training.
• Participate in product tasting and cuttings to gain understanding of the gold standard of each product.

* **EMPLOYEE RELATIONS/COLLABORATION**

• Build and maintain positive working relationships across all levels of the organization through effective communication, professionalism, and mutual respect.
• Coach, support, and provide guidance to project team members while monitoring progress, performance, and development.
• Communicate operational updates, organizational changes, and employee concerns effectively, consulting with Human Resources when appropriate.
• Foster cross-functional collaboration and maintain positive partnerships with internal departments and stakeholders.
• Demonstrate strong listening, presentation, interpersonal, and conflict-resolution skills.
• Provide timely, accurate information and follow through on commitments and outstanding issues.
• Exhibit professionalism, accountability, adaptability, and sound judgment in all i