Quality Assurance Supervisor

Select Custom Solutions (SCS)

La Crosse, WI

Estimated pay: Est. $22–$31/hr (market estimate, not employer-stated)

Shift: Full time

**Shape What’s Next at Select Custom Solutions**

At Select Custom Solutions, we don’t just make ingredients—we create possibilities. From La Crosse, WI, our team brings innovation and expertise to contract manufacturing, branded dairy and non-dairy ingredients, custom blends, and ingredient distribution. With modern facilities and cutting-edge capabilities, we help some of the world’s most trusted brands deliver products that make a difference in people’s lives.

With a strong focus on growth, innovation, and excellence, Select Custom Solutions offers opportunities to be part of meaningful work that impacts industries worldwide. Whether you’re working hands-on in manufacturing or supporting operations, your contributions help drive the future of food and nutrition.

We’re proud to be partnered with Select Milk Producers, one of the nation’s most progressive dairy cooperatives. With over 110 family-owned dairies and multiple processing plants and joint ventures nationwide, our partnership connects us to a powerful network driving the future of food and nutrition.

**Join us—and help shape what’s next.**

**What Select offers you:**

**Comprehensive** benefits package focusing on your physical, financial and emotional health to include the following perks as well as the standard benefit offerings (health, dental, vision, etc.):

• Paid Time Off
• Paid Holidays Off
• Uniform Program
• Shoe Allowance
• Onsite gym
• Career Advancement Opportunities
• Leadership Development
• Opportunities to support our local communities
• Chance to apply best practices in sustainability and environmental initiatives
• Commitment to producing high quality nutritious products and providing nourishment around the world

**What this role is all about:**

We are looking for a Quality Assurance Supervisor inLa Crosse, WI.

Primary Schedule: Monday – Friday

The Quality Assurance Supervisor works closely with the Quality Management team in the areas of food quality, food safety, sanitation, pest control, environmental monitoring, and internal auditing. The Quality Assurance Supervisor consistently promotes and maintains a safe work environment while striving to ensure quality-focused programs that aid in producing products that meet or exceed customer expectations. This leadership role serves as the primary resource for food safety focused decision-making on the production floor. The QA Supervisors oversees QA Technicians on all three shifts in addition to a QA Lead and Quality Operations Specialist.

**Essential Duties and Responsibilities:**

• Manage, implement, and monitor SQF, NSF, and other certification programs and procedures.
• Responsible for hosting on-site audits including 3rd party audits, large customer audits, and certification audits: SQF, NSF, Organic, Halal, Kosher, Gluten Free, etc. Position will require prompt follow-up on assigned corrective actions when necessary.
• Assist Quality Management in the maintenance and development of quality programs such as Good Manufacturing Practices, Food Safety Systems/Preventive Controls (PC), Sanitation, Customer Complaint program
• The QA Supervisor has ownership over the Hold/Release, Supplier Complaint, Corrective/Preventative Actions, Internal Auditing, Pest Control, and Environmental Monitoring programs.
• Leads assigned customer complaint investigations. Conducts root cause analysis, determines corrective actions, and provides timely written responses back to customers.
• Monitor environmental results to ensure that technicians thoroughly investigate the cause of any out of specification results and that corrections are effectively implemented. Use trend data to drive positive changes to production and sanitation programs.
• Compiles information and submits Supplier Complaints when ingredient non-conformities are identified. This role coordinates the supplier complaint process with production, purchasing, and sourcing to ensure that all relevant details are included. The QA Supervisor monitors open supplier complaints reviews all complaint responses prior to closing them.
• Ensures compliance of Corporate and plant level Standard Operating Procedures (SOPs), Good Manufacturing Practices (GMPs), and regulatory requirements by performing regular plant walkthroughs.
• Conduct necessary inspections such as Internal Audits, Glass/Hard Plastic Inspections, Metal Detection, HACCP reviews and mock recalls at least three times per year on appropriate schedules.
• Work with production, maintenance, and sanitation to make process improvements that improve first pass quality metrics and reduce the likelihood of non-conformance.
• Work with plant, corporate and client personnel to resolve day-to-day quality tasks and needs as they arise.
• Develop training presentation and perform plant-wide food safety training for employees.
• Manage QA Operations procedures and train QA technicians on procedure updates.
• Act as primary SQF practitioner in the event the Quality Assurance Manager i