HVAC Technician

Crescent Hotels & Resorts

New Orleans, LA

Estimated pay: Est. $21–$30/hr (market estimate, not employer-stated)

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

Position Summary

The HVAC Engineer is responsible for the operation, maintenance, troubleshooting, and repair of heating, ventilation, air conditioning, refrigeration, and related mechanical systems throughout the hotel or resort. This position ensures that guest rooms, public areas, meeting spaces, kitchens, and back-of-house areas maintain appropriate temperature, humidity, ventilation, and indoor air quality to support guest comfort and operational efficiency.

The HVAC Engineer performs preventive and corrective maintenance, responds to guest and departmental service requests, supports emergency response efforts, and helps maintain the safety, reliability, and energy efficiency of all assigned systems. The ideal candidate has strong technical expertise, sound troubleshooting skills, attention to detail, and a commitment to exceptional hospitality service.

Essential Duties and Responsibilities

1. HVAC Operations and Maintenance

• Operate, inspect, maintain, and repair HVAC and refrigeration systems throughout the hotel.
• Maintain proper temperature, humidity, airflow, and ventilation in guest rooms, public spaces, meeting rooms, kitchens, and employee areas.
• Troubleshoot and service chillers, boilers, cooling towers, air-handling units, fan coil units, heat pumps, pumps, motors, compressors, thermostats, and related equipment, as applicable to the property.
• Monitor building automation systems, temperature controls, pneumatic and electronic controls, and other HVAC control systems to ensure proper operation.
• Inspect air filters, coils, belts, dampers, valves, condensate drains, and other system components; clean, adjust, or replace components as needed.
• Maintain refrigeration equipment and related systems within the scope of training, certification, and authorization.

2. Preventive Maintenance and Troubleshooting

• Perform scheduled preventive maintenance in accordance with manufacturer recommendations and hotel engineering standards.
• Diagnose HVAC system malfunctions, identify root causes, and complete repairs efficiently to minimize downtime and guest disruption.
• Respond promptly to guestroom temperature complaints, ventilation issues, equipment failures, and departmental service requests.
• Inspect equipment for abnormal noise, vibration, leaks, temperature fluctuations, and other signs of potential failure.
• Maintain accurate records of inspections, repairs, equipment readings, work orders, and outstanding maintenance concerns.
• Recommend equipment improvements, repairs, and replacement needs to help prevent recurring problems.

3. Guest Service and Hotel Operations

• Respond professionally and promptly to HVAC-related guest requests while minimizing disruption to the guest experience.
• Coordinate with Front Office, Housekeeping, Food and Beverage, and other departments to prioritize maintenance needs and resolve comfort-related concerns.
• Communicate repair timelines, equipment issues, and room status updates to the appropriate departments.
• Maintain a professional appearance, courteous demeanor, and service-oriented approach when working in occupied guest rooms and public areas.
• Follow hotel procedures for guestroom access, privacy, service recovery, and communication.

4. Electrical, Mechanical, and General Maintenance

• Perform basic electrical and mechanical troubleshooting related to HVAC equipment, including motors, contactors, relays, sensors, and control circuits, within the scope of qualifications and authorization.
• Assist with plumbing repairs associated with HVAC systems, including condensate drainage, pumps, valves, and related piping.
• Perform general maintenance tasks, including minor carpentry, painting, fixture repairs, television programming, and other duties that support hotel operations.
• Assist with kitchen equipment and other building system repairs as assigned.
• Operate tools, testing instruments, lifts, and other maintenance equipment safely and in accordance with training and established procedures.

5. Life Safety and Emergency Response

• Respond to HVAC-related emergencies, equipment failures, water leaks, and other urgent maintenance situations.