Refrigeration Service Manager

Josh Pros

Weymouth, MA

Pay: $150,000-$170,000/yr

Shift: Full time

**

TITLE

** Refrigeration Service Manager

**REPORTS TO:** COO

**

DEPARTMENT

** Refrigeration Service

**Summary:**

The Refrigeration Service Manager oversees all aspects of a client in the HVAC / mechanical contracting industry's commercial

refrigeration portion of the service department, providing leadership in refrigeration technician

management, refrigeration service delivery, client support, and operational and financial

performance. The role ensures high quality commercial refrigeration service, directs the resolution of

complex repair work, and drives the department's growth and profitability.

This is a management position. The Manager does not carry a service assignment and is not

dispatched on calls. Technical depth is required so the Manager can direct, evaluate, and develop

technicians, and so complex work is scoped and priced correctly, not so the Manager performs it.

**Qualifications:** In addition to the qualifications listed below, the Refrigeration Service

Manager is expected to meet or exceed the qualifications required for the HVAC Service

Manager position, as they will provide support in those functions.

• High school diploma or equivalent; post-secondary education, trade school, or military

experience a plus

• Associate degree, HVACR trade school completion, or business coursework preferred

• 10 or more years in commercial refrigeration service

• Minimum 5 years in a management role directly responsible for a technician group

• Demonstrated ownership of a department or branch P&L

• EPA Section 608 Universal

• OSHA 30, NATE certification, or manufacturer specific training

• Valid driver's license with a clean driving record

• Massachusetts Refrigeration Technician license required

• Deep knowledge of commercial refrigeration systems and controls

• Proven leadership and team management ability, including hiring, coaching, and performance

management

• Strong communication, customer service, and conflict resolution skills

• Proficiency in budgeting, job costing, and service KPIs

• Strong organizational and multitasking ability under interruption

• Experience with dispatching, CRM, and field service platforms; BuildOps and Jonas

experience is a plus.

• Experience integrating technicians from an acquisition or merger is a plus

• Proficiency in Microsoft Office suite (Word, Excel, Outlook) and general software navigation

• Professional appearance and demeanor; ability to model pride in workmanship

• Ability and willingness to work non-standard schedules, including nights, weekends, or

holidays as required

**Duties & Responsibilities:** The following criteria identify duties to describe the principal functions of the job and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

This position also encompasses all duties and responsibilities outlined in the HVAC Service Manager job description. The Refrigeration Service Manager is expected to perform these tasks as needed and provide assistance to the HVAC Service Manager.

Team Leadership & Development

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Supervise, train, and mentor the commercial refrigeration technician group

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Direct the assignment and scheduling of technicians for service calls and emergency repairs

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Conduct regular performance evaluations and support ongoing training, certification, and career development

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Lead the hiring process for refrigeration technicians and apprentices, including screening, interviewing, and final selection

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Build and maintain the apprentice development track, including license and certification progression

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Foster a team culture focused on safety, professionalism, and quality

Service Operations & Dispatch

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Prioritize service requests and coordinate scheduling to ensure timely and efficient field operations

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Oversee field logistics including equipment readiness, truck stock and inventory needs, vendor coordination, and fleet condition

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Work closely with the Dispatcher to ensure service and quoted repair work is properly scheduled, tracked, and completed on time

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Assign work by technician capability, not simply availability

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Monitor service workflows to maintain responsiveness and customer satisfaction

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Ensure accurate communication and documentation between field technicians and office staff

Coordination with Maintenance Department

The maintenance department is a separate department and does not report to this role. This role owns the service side of that relationship.

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Receive, triage, and convert repair and replacement opportunities identified by PM technicians during maintenance visits

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Coordinate with the Maintenance and Training Manager on scheduling so maintenance and service work do not compete for the sa