Senior Brewery Technical Engineer

Anheuser-Busch

Baldwinsville, NY

Pay: $106,400-$126,350/yr

Shift: Full time

**Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?**

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SALARY

** $106,400-$126,350, bonus & long-term incentive eligible

**COMPANY:**

**We are home to the nation’s most iconic beer and beyond beer brands, including Michelob ULTRA – America’s #1 top-selling beer – as well as Busch Light, Budweiser, Bud Light, Stella Artois, Cutwater Spirits, and industry-leading craft brands. From our longstanding efforts to support American farmers, military, veterans, and first responders, to emergency drinking water donations and responsible drinking programs, we are guided by our commitment to the communities we call home and the 65,000 hardworking Americans who bring our beer to life. We are powered by a team that shares our passion to create a future with more cheers. Are you ready to join a team that dreams as big as you do?**

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**ROLE SUMMARY:**

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The **Senior Brewery Technical Engineer** serves as a key IT/OT partner supporting brewery operations through the delivery of reliable, responsive, and scalable technology solutions. As part of a connected North America Zone (NAZ) support organization, this role balances local brewery priorities with broader enterprise objectives to ensure consistent, efficient, and standardized technology support across locations.

This position provides both hands-on onsite support and remote technical expertise for brewery systems, infrastructure, operational technology, and end-user services. The Senior BTE leverages enterprise tools established support processes, and cross-functional partnerships to troubleshoot issues, minimize operational disruptions, and drive continuous improvement across manufacturing environments.

Success in this role requires a strong customer focus, strong technical problem-solving skills, and a commitment to collaboration. The ideal candidate builds trusted relationships with brewery stakeholders, maintains visibility through disciplined service management practices, and actively shares knowledge to strengthen support capabilities across the brewery network. Through proactive engagement and a deep understanding of how technology enables brewery operations, the Senior Brewery Technical Engineer helps ensure safe, efficient, and uninterrupted production activities.

**What Success Looks Like:**

• Delivers timely, dependable technology support that aligns with brewery operational priorities and minimizes business disruption.
• Serves as a visible and trusted technology partner for brewery stakeholders, providing clear communication, ownership, and effective resolution of issues.
• Utilizes ServiceNow and other enterprise support tools to accurately document work, manage requests, coordinate escalations, and maintain service visibility.
• Effectively supports both local and remote brewery locations, collaborating across teams and geographies to deliver consistent service.
• Promotes standardization by leveraging enterprise solutions before implementing local alternatives and adhering to established support processes.
• Contributes to continuous improvement initiatives, knowledge sharing, and operational best practices across the NAZ brewery support network.
• Demonstrates a practical understanding of how technology impacts brewery manufacturing, operational performance, safety, and user productivity.

**JOB RESPONSIBILITIES:**

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**Brewery IT/OT Support**

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• Provide solutions for IT/OT issues affecting personnel and processes across brewery departments.
• Triage, troubleshoot, repair, and coordinate resolution for technology incidents and service requests, escalating to the appropriate specialized team when required.
• Support a broad technology environment that may