Quality Manager

Dover Corporation

Shift: Full time

DOVER PRECISION COMPONENTS

Dover Precision Components ‘DPC’ (‘the Company’) is part of Dover Corporation’s (‘the Parent Company’) Pumps and Process solutions segment. DPC holds market leading positions globally and delivers performance-critical solutions across the oil gas, power generation, marine, industrial, chemical and general processing markets. We design and manufacture mission-critical equipment components to deliver more affordable, cleaner energy solutions and enable manufacturers to operate more efficiently.

WE DELIVER CUSTOMER SUCCESS

​ Dover Precision Components delivers products and services that enhance performance, improve safety, reduce carbon emissions, and accelerate clean energy adoption, through collaborative customer relationships, expert engineering, and an innovative culture. Our strong Company portfolio is comprised of long products and services offered under Cook Compression, Cook Mechanical Field Services, Waukesha Bearings, Waukesha Magnetic Bearings, Inpro/Seal, Bearings Plus, and FW Murphy Production Controls. Our global footprint reaches more than twelve locations in the Americas and more than six locations in Europe and China.

BUILDING POTENTIAL. SUSTAINING PERFORMANCE. BOOSTING FUTURES

. We are diligent in recognizing our employees’ needs and providing an enriching experience through professional developmental opportunities. Our authentic, collaborative company culture, combined with a competitive suite of health and welfare offerings, emulates who we are. We are Dover Precision Components, #LifeAtDPC Essential Duties and Responsibilities Quality Leadership Lead and maintain the site’s Quality Management System and ensure compliance with ISO certification requirements, customer standards, and applicable regulations. Establish and execute site quality goals aligned with corporate objectives and business needs. Manage internal and external quality issues, customer complaints, and quality-related customer communications. Lead, coach, and develop the quality team by setting clear expectations, providing feedback, and holding team members accountable. Promote teamwork, employee engagement, and shared responsibility for quality throughout the organization. Maintain a visible presence on the production floor and support employees across all shifts. Continuous Improvement and Problem Solving Lead continuous improvement initiatives to improve product quality, customer satisfaction, and manufacturing performance while reducing scrap, rework, and the cost of poor quality. Identify recurring issues, lead root-cause investigations, and implement effective corrective actions to prevent future problems. Use structured problem-solving methods such as 8D, PDCA, Kepner-Tregoe, and Six Sigma. Partner with Operations and Engineering to improve processes, reduce variation, and prevent defects. Promote Built-in Quality practices, including mistake-proofing, quality gates, and process controls. Monitor results to ensure improvements are effective and sustained. Quality Systems and Compliance Develop and maintain quality standards, inspection methods, testing procedures, and process controls. Ensure materials, components, and finished products meet established specifications and customer requirements. Coordinate internal and external audits, ISO certification activities, and corrective actions. Ensure production and testing equipment is properly calibrated and measurement systems are reliable. Coordinate customer and government inspections, audits, and product acceptance activities. Maintain accurate quality records and required documentation. Customer and Supplier Quality Serve as the primary site contact for customer quality concerns, complaints, and corrective actions. Work directly with customers to investigate issues, communicate findings, and resolve concerns. Audit, evaluate, and qualify suppliers as required. Partner with suppliers and internal departments to resolve supplier quality issues and prevent recurrence. Investigate returned products and warranty claims to determine root causes and appropriate corrective actions. Communicate changes in customer quality requirements to the appropriate internal stakeholders. Team Development and Cross-Functional Collaboration Develop and deliver training on quality standards, inspection procedures, and problem-solving techniques. Work closely with Team Leaders, supervisors, and production employees across all shifts to strengthen quality awareness and ownership. Build strong working relationships across departments and encourage open communication and shared accountability. Lead quality improvement projects and ensure actions are assigned, completed, and communicated effectively. Support a culture where employees are encouraged to identify problems, raise concerns, and participate in solutions. Performance Management Track and report quality metrics, including customer complaints, scrap, rework, audit findings, and corrective action effectiveness. An