Director Engineering Technical Support

Lamb Weston

Shift: Full time

Title: Director Engineering Technical Support Location: Kennewick, WA Job Requisition ID: Req-271918 Time Type: Full time About Lamb Weston You’ve probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world. A highly innovative global corporation with a start-up mindset, we empower every individual to make a genuine difference. You’ll gain access to hands-on training to fuel your growth and success, explore opportunities for new solutions, and you’ll join a winning team of 10,000 people all dedicated to raising the bar – together. If you have a strong drive for results, a desire to help us bring the world together through our fries, and are ready for a fresh challenge, we want to hear from you. Job Description Summary The Director - Engineering Technical Support shall demonstrate skills in managing Engineering Technical SMEs (Subject Matter Experts). This position requires knowledge of the technical engineering disciplines used in Lamb Weston manufacturing facilities (Electrical, Automation Controls, Packaging, Boilers Refrigeration, and Wastewater Treatment) as well as how those technical disciplines support operations and long-term growth. This position is instrumental in creating asset management plans aimed at maintaining and updating aged technologies and equipment, ensuring proper maintenance, and setting strategies that properly respond to obsolescence, market trends and forces, and internal company initiatives. A major responsibility of this position is to bring the Technical Support team to bear to consult on design for strategic as well as plant projects to assure adherence to standards, promote technical strategic direction, and support execution of projects’ technical areas. This position also provides leadership and direction for technical SMEs and other engineering disciplines, to develop and execute strategies that improve asset reliability, operational availability, and sustainable plant performance. The Technical Support organization serves as a key partner to plant operations by providing subject matter expertise, standards, troubleshooting support, and long-term reliability improvements that enable safe and reliable manufacturing operations. This role works hand in hand with other internal business units as well as outside contractors and support groups. Strong interpersonal skills when working with non-technical partners is a must, as is the ability to communicate both horizontally and vertically throughout the organization. In the area of strategic planning and development, this role directs the Technical Support team to discover, test, and implement new technologies aimed at improving manufacturing processes and efficiencies as well as engaging in ongoing support of existing legacy systems. Consulting, informing, and planning long term strategies in the capital improvement process is a critical function of this position Job Description Essential Duties and Responsibilities include the following. Other duties may be assigned. · Direct management of the Technical Support department teams. · Maintain the necessary levels of technical talent within the department. Prepare and maintain a talent succession plan to ensure business continuity as the workforce ages out and new talent fill positions. · Direct Technical Support SMEs in developing reliability strategies, standards, and technical support processes that improve equipment uptime, reduce operational risk, and ensure reliable plant operations across Electrical, Automation Controls, Packaging, Utilities, and other critical manufacturing systems · Create and maintain long-term strategic direction for technical areas of responsibility. · Prepare a department budget and be responsible for forecasting and spending within budgeted guidelines. · Take a key role in the annual capital planning activities to develop phased approaches to solve plant technical obsolescence and project challenges. · Serve as primary liaison between the Technical Support group, the I/T organization, and the rest of the Global Engineering team. IT-OT Convergence is an initiative for which this position plays a key role. Essential Skills · Visionary Leadership - Displays vision and inspiration to engender respect and trust and motivate others to fulfill the company’s vision. Exhibits confidence in self and others and leads to create a culture in which trust, individual purpose, and team building are core tenants. · Oral Communication - Speaks clearly and persuasively. · Written Communication - Writes clearly and informatively with the ability to vary writing style to match the audience. · Presentation – Ability to present effectively to all levels of the organization. Must be able to present technical concepts to non-technical audiences