US Cold Storage
Camden, NJ
Shift: Full Time
Who We Are: US Cold owns and operates one of the most complex temperature-controlled logistics networks in North America. Every day, our systems coordinate the storage and movement of food at national scale across a network of state-of-the-art distribution centers, including multiple highly automated warehouse facilities. We continue to advance our core warehouse and logistics platforms. Our current focus is on modular, event-driven, API-first and cloud architectures. We continue to enhance reliability and accelerate engineering productivity by strengthening our SRE and AI practices. This is a large investment in innovation to continue to drive operational excellence at our facilities. If you want to build durable systems that operate in the physical world at scale, this is that opportunity. The Role: The Automation Support Specialist is a frontline technical operator for US Cold s automation, middleware, and warehouse systems. This role exists to keep complex distributed systems stable while they evolve , and to ensure issues are diagnosed, routed, and resolved with technical rigor. You will sit at the intersection of software, automation, and operations , supporting live systems that control real equipment in active facilities. This is a hands‑on role for someone who values system behavior, failure modes, and operational clarity over surface‑level features. What You ll Own: Triage and troubleshoot production issues across Phenix, middleware, and automation software Identify failure patterns, isolate root causes, and route work to the correct engineering or operations teams Participate in incident analysis and contribute to durable fixes not just restarts Support automation commissioning, Go‑Lives, and site deployments Audit automation workflows and support processes to improve reliability and consistency Analyze support tickets and incident trends to surface systemic weaknesses Contribute to Jira refinement, documentation, and support playbooks Participate in a rotating on‑call schedule for mission‑critical systems Technical Environment You will work in an environment that blends software systems with physical automation , including: Warehouse Management Systems (WMS) Middleware and integration layers supporting automation Event‑driven and API‑first services SQL‑backed systems and production log analysis Ticketing and collaboration tools (Jira, Zendesk) Lower‑environment validation before production promotion Distributed systems spanning multiple facilities and geographies What We Are Looking For: We re looking for someone who understands how complex systems fail and how to restore them methodically. Experience 2+ years in application support, automation support, WMS, or similar production‑facing technical roles Hands‑on incident triage, issue routing, and root cause participation Comfort operating in on‑call, uptime‑sensitive environments Experience supporting integrations across operations, software, and automation Technical Foundation Ability to run basic SQL queries Comfort reading logs and validating fixes Understanding of warehouse and 3PL operational flows (receiving, RF devices, ASN/EDI) Strong written and verbal communication across technical and non‑technical teams Why This Role Is Different: Most support roles optimize for ticket closure. This one optimizes system integrity . Here: Failures have physical consequences Reliability matters more than velocity Modernization happens while systems stay live You see the full system lifecycle , not just one layer Your decisions affect operators, facilities, and supply chains not just dashboards You are not shielding engineers from reality. You are operating inside it . Compensation Structure: Location and Department: Camden, Product Group (Hybrid or Remote Possibility) Reports To: Customer Support Manager Travel Amount: Up to 25% Job Type, EEO, and Job Code: Full-Time, Exempt Salaried, Biweekly Paid Salary Range: $77,000.00 - $95,600.00/yr. Operational Context This role is primarily technical and office-based, with occasional interaction in operational environments depending on system needs. Physical Operational Context May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Effective communication, vision, and hearing are essential for safety and productivity. Operate scanners, tablets, radios, phones, computers, and other essential equipment as required. Additional work hours may be requested by management to help manage employee production, projects, and/or special events. Engage in frequent personal interaction and communication. Attend in-person meetings and/or training on a regular basis. Possess strong arithmetic and reading skills. Follow verbal instructions, written instructions, and company policies. Work independently and coordinate with others. Fast-paced environment, managing stress and meeting productivity standards. Benefits Inc