CryoPDP Operations Supervisor

DHL

Huntington Beach, CA

Pay: $41-$43/hr

The CryoPDP Operations Supervisor role has a salary range of$85,000 - $89,288.85 CryoPDP Operations Supervisor The Operations Supervisor oversees the compliant and efficient execution of temperature-controlled shipments, ensuring operational excellence, regulatory compliance, and the integrity of pharmaceutical and healthcare products throughout transit. By leading Logistics Coordinators, optimizing processes, and supporting exceptional service, this role advances CRYOPDP’s mission of improving global health through excellence in specialized logistics services. Operational Excellence Supervise and support a team of Logistics Coordinators (LCs) to ensure all export and domestic operations are executed in accordance with SOPs, cGDP, and CRYOPDP quality policies Lead and oversee all operational and compliance processes for temperature-controlled shipments moving within and departing from the United States Secure regulatory conformity, manages intricate logistics strategies, maintains rigorous documentation Develop and implement training programs for LCs to ensure consistent onboarding, process adherence, and skill development Review and confirm all required documentation: MAWB, HAWB, commercial invoices, and customs affidavits Ensure accurate and timely tracking, status updates, and milestone completions in CargoWise and other internal systems Oversee coordination with LSPs for recovery and delivery, ensuring PODs and temperature readings are collected and uploaded Ensure compliance with U.S. Customs regulations and other applicable laws and guidelines (IATA, ICAO, cGDP) Monitor performance metrics and implement continuous improvement practices Ensure accurate and timely submission of billing for all LC shipments Coordinate with the CRYOPDP Philippines support team on task handoffs, billing reconciliation, and documentation support. Manage daily domestic transportation across all service levels Oversee dispatch, routing, and scheduling of shipments Ensure on time pickup and delivery performance Ensure compliance with US export regulations and country requirements Ensure all shipping documentation is in compliance for international trade Support audits and regulatory inspections (such as FDA, GMP, GDP, DOT, TSA) Leadership & Process Improvement Identify solutions and remove roadblocks to meet timelines and customer requirements Facilitate the resolution of open issues, ensure QA processes are followed, and establish process improvements Lead and mentor Logistics Coordinators, providing supervisory direction and guidance on complex shipments and customer requirements Collaborate with cross-functional teams to optimize domestic and export logistics processes and improve efficiency Develop standard work procedures and best practices for the team Drive innovation in domestic and export processes to enhance service quality and operational efficiency Conduct regular team meetings to address challenges, share knowledge, and promote continuous improvement Coach and develop team members Identify opportunities for improvement Monitor KPIs and implement corrective actions Cold Chain & Temperature Control Management Ensure the integrity of temperature-sensitive products throughout the domestic and export process Coordinate with global network partners on specific cold chain requirements for pharmaceutical shipments Oversee temperature monitoring protocols for all domestic and export shipments and address excursions immediately Work closely with warehouse teams to ensure proper handling of temperature-controlled packaging Stay current with industry best practices for cold chain logistics in international shipping Manage premium temperature-controlled logistics solutions that safeguard the integrity of pharmaceutical and healthcare products throughout the shipping process Support compliance with GDP standards for temperature-controlled pharmaceutical transportation Verify proper documentation of temperature conditions throughout the domestic and export process Customer Relationship Management Act as the primary point of contact for key customer queries and escalations Escalate issues to Management daily as needed to ensure timely resolution Guarantee prompt and effective responses to customer complaints and issues Work closely with Business Development to understand and document customer requirements during onboarding Define domestic and export supply chain strategies with internal and external stakeholders for high-volume clinical and commercial shipments Manage and schedule internal and external calls to coordinate effective transition of services Showcase CRYOPDP's unique service features to highlight value-added solutions to customers Demonstrate a patient-centric mindset, recognizing that each shipment impacts healthcare delivery Performance Management & Reporting Establish and report key performance metrics for the team Provide regular updates on operational performance to company executives Monitor and report on KPIs