Sr. Manager, Process Engineering
DHL
Plantation, FL
Estimated pay: Est. $29–$45/hr (market estimate, not employer-stated)
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… DHL Express currently has an opening for a Senior Manager of Process Engineering in South Florida. This position helps to plan utilization of facilities, equipment, materials, and personnel to improve efficiency of operations in our Service Centers, Gateways and Hubs throughout the Americas. The Senior Manager of Process Engineering also identifies emerging technology, establishes work measurement, programs and analyzes work samples to develop standards for labor utilization. This position may also contribute to the development of budgets and forecasts and also support various country PUD, Hub and GW Engineers. Duties and Responsibilities Route & Network Optimization Lead end-to-end route and network design and optimization, including centroid modeling, facility location strategy, courier staffing models, and KPI/reporting frameworks. Forecast facility, staffing, transportation, and material handling equipment requirements to improve cost efficiency, capacity utilization, service performance, and productivity. Develop analytical methodologies that improve planning accuracy, network coverage, productivity, and operational performance across multiple countries. Coordinate routing system changes with airline, hub, and ground network partners to optimize service cost and reliability. Provide direct support to Service Centers, Hubs, and Gateways while contributing to the Americas NOEP strategic roadmap. Process Optimization & Continuous Improvement Conduct engineering assessments and optimization projects across Service Centers, Hubs, Gateways, Aviation, and other DHL operational divisions. Establish and maintain work measurement programs, engineered labor standards, and productivity models. Analyze workflow, process flow charts, production schedules, and operational data to determine the most efficient sequence of operations. Recommend and implement improvements in staffing models, workflows, equipment utilization, facility layouts, and operational procedures. Develop and conduct engineering training programs while leading regional NOEP champion networks and best practice sharing initiatives. Support regional 5S assessments and drive the modernization of SOPs, governance standards, and execution frameworks. Facility Design, Infrastructure & Engineering Support the complete lifecycle of logistics facility design from conceptual planning through operational launch. Support major infrastructure projects, including new facility construction, relocations, expansions, and network redesigns. Optimize material flow, facility layouts, operational procedures, equipment placement, and space utilization to maximize efficiency and service quality. Prepare cost estimates for proposed projects and evaluate cost factors associated with infrastructure and operational improvements. Automation, Technology & Digitalization Lead automation initiatives involving sorting, scanning, imaging, data capture technologies, and other operational innovations. Serve as a Business IT (BIT) super user and lead UAT/TAT testing activities to ensure successful system implementation and adoption. Develop operational databases, reporting tools, dashboards, and KPI frameworks that enhance visibility and decision-making. Support regional and global BIT implementations including operational systems, digital platforms, and fleet management technologies. Document process requirements and interface mapping from an operational super user perspective to support technology development. Cost Optimization & Strategic Engineering Deliver engineering solutions that improve cost efficiency through optimized staffing models, facility design, workflows, and equipment utilization. Conduct cost impact assessments and develop recommendations for Service Centers, Gateways, Hubs, and Aviation operations. Evaluate operational performance and identify opportunities for cost control, productivity improvement, service enhancement, and quality improvements. Design logistics solutions that ensure operational integrity, scalability, and long-term cost optimization. Leadership & Collaboration Collaborate with Service Quality, Infrastructure, Gateway Compliance, GSOP, COG, and Zero Defect teams to ensure operational excellence and compliance. Work closely with NOEP representatives throughout the Americas region to support programs, policies, a