Senior Technical Service Technologist, East Africa

Ingredion

Estimated pay: Est. $19–$29/hr (market estimate, not employer-stated)

Shift: Full time

About Ingredion Join Ingredion , where innovation impacts lives worldwide . Without even realizing it, you have experienced our work in your favorite chocolate, your pet s food, the paper you write on , and your everyday snacks . As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you are starting your career or bringing years of experience , there is a place for you here to make a real difference . Be part of a team that values a wide range of perspectives and is committed to shaping a better world with every product we create . Help shape the future of food innovation in East Africa . In this highly visible role, you will lead our Nairobi Idea Lab , partner with food manufacturers across the region , and play a key role in expanding Ingredion s technical and innovation capabilities as part of our long-term growth strategy . As Senior Technical Service Technologist, East Africa , you will provide an outstanding technical customer experience and drive innovation through ingredient application , formulation , food process expertise, and the development of customer-centric solutions . This role reports to the Director , Technical Service and Solutions Development Lead EMEA and will initially oversee one direct report , with responsibility for leading a small local Technical Service team . What you will do Act as the lead technical contact for assigned customers and key accounts , building trusted relationships and providing expertise across innovation , troubleshooting, cost optimization , and new business development . Lead and further develop the Nairobi Idea Lab , expanding local formulation and pilot plant capabilities while ensuring product quality , food safety , hygiene , regulatory compliance, and effective operations . Lead, coach, and develop the local Technical Service team , setting priorities , building capability , and aligning resources with business objectives . Plan and execute complex application trials involving formulation , process development , and optimization , with a primary focus on dairy and savory applications while supporting other categories as required . Evaluate customer formulations , ingredients , equipment , and manufacturing processes to diagnose technical challenges and recommend practical , science-based solutions . Collaborate with commercial teams , distributors , suppliers , and equipment partners to identify growth opportunities , advance projects , and create value across East Africa , both through joint customer visits and independent technical engagement . Document technical activities and project outcomes , communicate results clearly to internal and external stakeholders, share expertise, and contribute to continuous improvement across products , processes, and application techniques . What you will bring A degree or equivalent qualification in Food Technology, Food Engineering , Food Science, or a related discipline. Several years of experience operating at Senior Technologist level in Technical Service, product development , or food applications within the food industry or specialty food ingredients sector. Strong technical knowledge of dairy or savory applications , including ingredient functionality , formulation systems, food processing , and relevant equipment . A proven track record of delivering successful innovation projects and providing technical support directly to food- industry customers , ideally within a multinational or international business environment . Experience leading people , laboratory activities , or technical workstreams , together with the willingness to travel regularly to customers and partners across East Africa , including travel outside Kenya. Who you are A credible technical expert who can translate complex food science into practical customer solutions . A customer-focused communicator who builds trusted relationships and presents technical information with clarity . A structured and safety-minded leader who can organize people , projects , and laboratory operations effectively . An entrepreneurial and commercially aware problem -solver who enjoys building new capabilities , establishing effective ways of working , and moving opportunities forward . A collaborative and adaptable colleague who is comfortable working across cultures , functions , and countries. Why join Ingredion? Discover why Ingredion is the ideal place to advance your career , with an exceptional rewards and benefits package designed to help you thrive . Create the future with us and enjoy : Total Rewards Package : Competitive salary and performance- based pay , recognizing your contributions to our success . Comprehensive Benefits and Wellness Support : Health, long-term savings , and resources for your physical , mental, and emotional well-being . Career Growth: Learning, training, and development opportunities to help you build your career . Employee Recognition Program : A cultu